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Jingqiusiyu's avatar
Jingqiusiyu
4 years ago
Solved

[CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem

Hello, I have a MacBook Pro in M1 Pro and in M1 Max. I update my game today. I find when I play the game in full screen. It has a refresh rate problem. ether MacBook pro's monitor or an external moni...
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  • SimQARobo's avatar
    SimQARobo
    4 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hello @khmvv @Jingqiusiyu 

    The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

Jingqiusiyu's avatar
Jingqiusiyu
4 years ago

I use M1 Max with 32G RAM. The bug is when we use full screen, the fps has set in the lowest valeur of the system (50fps in MacBook screen, 24fps in other screen) And we can’t change it. This is a system problem. The system is MacOS Monterey, 12.0.1, Sims4 is 1.82.99.1230. I have two MacBook, M1 Pro and a M1 Max. Both of them have the same problem. 

khmvv's avatar
khmvv
4 years ago

I am having the same issue. Every time I run Sims 4 in full screen, my refresh rate drops to the lowest setting. When I try to change the refresh rate to 60 or 120, Sims 4 exits full screen and is windowed. I have a 2021 MacBook Pro 14 with M1 Pro chip and 16 GB RAM. 

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    4 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hello @khmvv @Jingqiusiyu 

    The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

    • Jingqiusiyu's avatar
      Jingqiusiyu
      4 years ago

      Thanks for your reply. I have try, but it change anything. In the full screen mode, it is always the lowest fps (24hz). In the Windows mode it is OK. I have two Macbook, M1Pro and M1Max. They have the same problem. And I have seen a lot of guys have the same problem with Apple M1 in the internet. I think it is a bug in the last version of SIMS4. My system is macOS Monterey 12.1, Sims4 is 1.82.99.1230

    • Jingqiusiyu's avatar
      Jingqiusiyu
      4 years ago

      ether MacBook pro's monitor or an external monitor the refresh rate is always the lowest value of the system. which means 49.95fps in Macbook pro's monitor, 24fps in a external monitor.

    • khmvv's avatar
      khmvv
      4 years ago
      @SimQARobo i tried the vertical sync option and it did make it slightly better

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