Forum Discussion

4 years ago

Solved

[CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem

Hello, I have a MacBook Pro in M1 Pro and in M1 Max. I update my game today. I find when I play the game in full screen. It has a refresh rate problem. ether MacBook pro's monitor or an external moni...

mac

SimQARobo
4 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hello @khmvv @Jingqiusiyu

The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

Jingqiusiyu

4 years ago

I use M1 Max with 32G RAM. The bug is when we use full screen, the fps has set in the lowest valeur of the system (50fps in MacBook screen, 24fps in other screen) And we can’t change it. This is a system problem. The system is MacOS Monterey, 12.0.1, Sims4 is 1.82.99.1230. I have two MacBook, M1 Pro and a M1 Max. Both of them have the same problem.

runeskjold

4 years ago

Hi,

I´m playing on a Mac Mini M1 (MacOS Monterey 12.3.1), together with a Samsung LC34J791WTR. Earlier, I have had problems with flickering screen with my computer over all after a Mac-update. I solved it by changing the refresh rate of the screen to 60hz from 100hz.

I havn´t played The Sims 4 for about three weeks and after that, I have both updated to the last version of Monterey and updated The Sims 4. Yesterday, when I started the game, it flickers to a black screen and back, after a while it just shows a white noise for screen and I have to force my Mac to shut down. I have tried everything. The screens refresh rate is still 60hz, I have also tried 50 wich is the lowest. I have tried changing the settingt in The Sims 4 with no change. SInce it´s only a problem playing The Sims 4 I´m guessing it has something to do with the game. I have repaired it to with no luck.

Anyone having the same problem?

runeskjold
4 years ago
Hi again! Just want to say that it works in windows-mode but not in full screen-mode. Talked to Apple about it that recommended me to try it and told me to write it here to ask you about making a patch for the game so it will also work in full mode 🙂
- Bluebellflora
  Hero+
  4 years ago
  @runeskjold
  
  Yep, it's a known issue. Merged into the current thread. Try toggling Vertical Sync as @SimQARobo suggests on page 1.
  - dhonafius
    3 years ago
    @Bluebellflora I will try that when I get home. I have the m1 MacBook pro with apple silicon