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Jingqiusiyu's avatar
Jingqiusiyu
4 years ago
Solved

[CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem

Hello, I have a MacBook Pro in M1 Pro and in M1 Max. I update my game today. I find when I play the game in full screen. It has a refresh rate problem. ether MacBook pro's monitor or an external moni...
mac
  • SimQARobo's avatar
    SimQARobo
    4 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hello @khmvv @Jingqiusiyu 

    The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

dhonafius's avatar
dhonafius
3 years ago

I’m having the same issue! It’s not horrible but it’s so noticeable when moving the screen the walls glitch. Even on low graphics and windowed. So I repaired the game didn’t work I even uninstalled and it didn’t work. I just got my MacBook Pro 13 inch M1 chip and ran fine for the first couple days. Now it’s glitchy when I move the screen 

Bluebellflora's avatar
Bluebellflora
Hero+
3 years ago
@dhonafius

What about vsync enabled/disabled? I'm still not seeing this on my M1 MacBook Air so can't test workarounds.
  • dhonafius's avatar
    dhonafius
    3 years ago
    @Bluebellflora Hey that did it! Was even able to change graphics up. Thank you so much I have been so stressed 😩 been playing sims since 2 and I’ve only started having issues the last couple years. I’ve went through 3 computers trying to find one that will play it. Even a gaming pc with NIVADA GFORCE GRAPHICS
      • gcmayson's avatar
        gcmayson
        3 years ago

        still no fix for this problem, even with the latest version of the game - I'm in a different, but similar situation. 2019 16" MacBook Pro - Intel (built-in display capped at 60hz) - Both of my external monitors refresh rates are cut in half when sims 4 is in full screen mode. My 60hz TV switches to 30hz in full-screen and my 120hz external monitor switches to 60hz in full-screen. Manually changing the refresh rate to the display's highest option from apple's settings automatically exits sims from full-screen and puts it in windowed mode. Pretty frustrating, actually. I have been able to get this working by 'mirroring' my external display with my MacBook and slamming my face against the keyboard about 3 or 4 times. But, I'd prefer to not go through all of that hassle when playing the sims.

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