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Anonymous's avatar
Anonymous
8 years ago
Solved

Empty Game Library Server Error

Hello everyone,  I recently started having some issues with my Origin account that are getting worse. It started yesterday when I decided to play the Sims 4 for the first time in a while. I wanted t...
mac
  • EA_Jason's avatar
    EA_Jason
    8 years ago

    Update 3

    The beta patch has been released today (28th August). If you are still running Yosemite please make sure you are opted into beta participation and download it.

    Update 2

    We're releasing a fix in around 2 weeks for the Beta version of Origin and a fix for all players roughly a week afterwards.

    If you want to opt-in for the Beta version of Origin, you can do the following:

    - Go to the Application settings by clicking on your username.

    - Scroll down to Client update and slide the slider for "Participate in Origin Client betas" to the right (it has to turn green.

    Update 1

    We're currently looking into an issue where players are unable to download/install any games in Origin and where they cannot log in to Origin on a Mac.

    Now there is a potential workaround where you install the latest OS for Mac, High Sierra, but please be careful with this! In the future, OS/X will no longer support 32 Bit applications like The Sims 3. Please read this article for more information: https://support.apple.com/en-is/HT208436

    In order to install High Sierra, just go to the app store, search "High Sierra", download it and install it.

    (Edit: marking this post as the solution for visibility and explanation. Please make sure to hit the Me Too button in the first post if this is affecting you - BluebellFlora)

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
8 years ago

 Make sure that your security software is not blocking Origin.

Anonymous's avatar
Anonymous
8 years ago

I have a security software, but how would I check to see if it's blocking it? 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Look in its settings or inquire at a support site for it.

  • jgirl_jackiewu's avatar
    jgirl_jackiewu
    8 years ago

    I have the same problem ! 

    Have you solve your problem yet ?

    • Anonymous's avatar
      Anonymous
      8 years ago

      I meant to post earlier, but I called EA and they said that there is a bug between Origin and Mac, where it's not downloading seasons. I just got a refund, and they said it could be a few days or a week until the bug is fixed. He said just to call and check to see if it's fixed before purchasing again. 🤔

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