Forum Discussion

6 years ago

Solved

Error [85262c58:29f00e76:000000000:00000000]

Hello,

So I've tried running the sims 4 on my Mac and every time it says that it cannot start because the required game data is missing or damaged and that I have to try reinstalling the game which I have done.

Can someone help me???

mac

Bluebellflora
6 years ago
@velvetmin_

Drag the game to the trash from your Applications folder then run the Origin reset tool again. Load up Origin and see what options you get for the game.

13 Replies

Bluebellflora
Hero+
6 years ago
@velvetmin_

Have you repaired your game by right clicking on it in your Origin games library and selecting Repair Game?
velvetmin_
6 years ago
@Bluebellflora Hello,

Yes i did it many times but it still says the same
Bluebellflora
Hero+
6 years ago
@velvetmin_

Thanks 🙂 Let's check your Mac setup, please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
velvetmin_
6 years ago
Hello,
Here's the informations about my mac
Bluebellflora
Hero+
6 years ago
@velvetmin_

Thanks. It should be running it fine. Do you have a screenshot of the error message too? Could you run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
velvetmin_
6 years ago
Hello,
This is the error message I have every time I tried to run The Sims 4. The origin reset tool did nothing but they asked me to do an update but it did not change something.
Bluebellflora
Hero+
6 years ago
@velvetmin_

Could you completely uninstall the game and then re-download and install it? Right click on it in your Origin games library and choose uninstall.
velvetmin_
6 years ago
When I try to unstalling it nothing happens.
Bluebellflora
Hero+
6 years ago
@velvetmin_

What do you mean? Is there the option to uninstall? IS the game still showing in your Applications folder?
velvetmin_
6 years ago
yes, there is the uninstall option but when i click uninstall the game, nothing happens.

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Error [85262c58:29f00e76:000000000:00000000]

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