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Sims4Tess's avatar
Sims4Tess
6 years ago
Solved

Expansion items are not visible in the game (red cross)

I have been trying to solve this problem for the past few days but I just can't seem to find what's wrong. I used to have Sims 4 including Origin installed on my Macbook about a year ago and everyth...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago
    @Sims4Tess

    The game and Sims 4 Packs folder should be in your Applications folder. Only the Sims 4 folder containing your saves etc. should be in the Electronic Arts folder, together with any other EA game folders you have. In Origin go to Application Settings > Installs & Saves, what is the game library location?
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@Sims4Tess 

Which patch level are you at? Please open the GameVersion.txt file in your Sims 4 folder to see.

Do you have a Sims 4 Packs folder in the same location your game is installed to? This is normally your User > Applications folder.

Have you ever downloaded the game from anywhere other than origin?

Sims4Tess's avatar
Sims4Tess
6 years ago

The game version is: 1.63.136.1210

My game is installed in a folder called Electronic Arts and in there I have the application and two folders named "The Sims 4" and "The Sims 4 packs". 

No, I have only ever downloaded the game from origin..

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Sims4Tess

    The game and Sims 4 Packs folder should be in your Applications folder. Only the Sims 4 folder containing your saves etc. should be in the Electronic Arts folder, together with any other EA game folders you have. In Origin go to Application Settings > Installs & Saves, what is the game library location?
    • Sims4Tess's avatar
      Sims4Tess
      6 years ago

      Thank you so much! That actually worked! For some reason Origin installed all of the game folders in "Documents" so I just had to move them to "Applications". Thank you!!

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