[FIXED] Problems playing Sims 4 on the 16" MacBook Pro

Does anyone know how to fix the glitch where the floor disappears in all of the in game lots? I've seen this question asked before (example), but can't find an answer. I've contacted EA support a few times, and at this point they've run out of ideas. They said the only thing left to do was to post here. 

The Glitch: (https://imgur.com/a/PbY6UZG)

When entering a lot the floor disappears and the developer space below the game's ground level is visible. Objects float above the ground, but the floor is missing and when trying to enter Build Mode the game crashes. When a sim walks or tries to route through the the transparent space the game crashes. This happens on all the lots, base game and expansion worlds. 

This is after a fresh install of Origin and The Sims 4 onto a new 2019 Macbook Pro. No previous saves, CC, or any old files. I've reinstalled Origin twice, reinstalled the game and expansions twice, repaired the game, reset Origin, booted the computer in safe mode, created a new separate administrator account, contacted EA Help, changed the graphics settings, and toggled between windowed and full screen. 

Tech Specs: 

OS: 10.15.4

Processor: 2.3 GHz 8-Core Intel Core i9

Memory: 16 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB

Any ideas would be really helpful at this point. 

See image: https://imgur.com/a/PbY6UZG

My MacBook is the base model 16” with i7 processor, AMD Radeon Pro 5300M 4GB, 512GB storage. It’s brand new. I installed the game and as soon as I load live mode the screen either tears or crashes. I’ve disabled iCloud and vertical display in game and turned on vertical sync. I’ve also put the sims 4 folder on my desktop, uninstalled and reinstalled, repaired the game, deactivated origin in game, but nothing works. Please help.

I've literally tried everything at this point and I need help. After the update, the game was crashing non stop even after completely moving mods and cc (I made sure to take them out before updating). After trying to repair the game on origin with no change I uninstalled it and re-installed it. The game no longer quits when playing but the floors on all the lots are missing, just empty spaces underneath the buildings and a weird black space on the lot where the sims I play live (pictures attached). The missing floors was happening after the update as well but I thought that would be taken care of after reinstalling, I was more concerned with the crashing. Now the crashing has stopped but the floors are still missing, no mods or cc added still.
Please help!

My games crashes every time I play, and if the house has more than 1 floor, the floor in between is invisible. I already reset the game with a backup file and even with the clean brand new game, it crashed after a couple of minutes.

Usually every time I click to change how I view the walls, it crashes. I first tried deleting everything, created a new game and it was perfect on the first day, I turned it off and the next day when I tried to play again, the same issues were back. Glitching screen and invisible floor, and as soon as I click to change the walls, it crashes. Now this time I did the backup and reset the game, with a brand new one, I created a new family and put it on an empty lot, the second I tried to put one of the houses from the gallery, it crashed again while loading.

I play on a new Macbook Pro, IOS updated, so the problem is not system requirements.

I don't know what else to do, I can't keep deleting everything every time, and just never close the game or never turn off my computer in hopes that this never happens.

So this is what happens when I go into San Myshuno. I have a brand new MacBook Pro 16" with 2.3GHz 8-core (th gen Intel Core i9, AMD Radeon Pro 5500M with 4GB memory, 16GB of 2666MHz DDR4 memory, Is it the computer of the game. San Myshuno is the only place that I have this graphics glitch. The game runs perfectly in every other world.

A few days ago I was playing the sims and my screen started glitching so bad that I had no control over my mac book and I had to restart it. Today I try to go on and my main menu is zoomed in and the cursor is replaced by the zoom in tool. At this point, Ive tried everything. I've tried taking out my mods, repairing the game, refreshing the game folder, changing my graphics in window mode, turning off retina display, nothing has worked. I don't know if some mod has permanently broken my game or whatever but I'm really desperate for help! 

Hey, I've been directed here by an agent from the EA technical support chat function.

Here's a list of the issues I have had since downloading nifty knitting :

- My game is stuck in window mode in display options however it appears to me to be in fullscreen. I only noticed that it was stuck in window mode because my edge scrolling wasnt working even though I had turned it on. When I select fullscreen in display options and click apply, I get a pop up asking if I want to keep my selections to which I click the checkmark, once I do that  it reverts back to window mode immediately. 

- Floor tiles are appearing as black (or sometimes blue) holes in the ground. This problem happens intermittently, as opposed to the window mode issue which is constant. 

- My game is repeatedly crashing either instantly upon opening the game or sometimes when I place objects. This problem also happens intermittently. 

These issues combined have rendered the game practically unplayable for me since I downloaded Nifty Knitting.

This is a list of troubleshooting options that I have completed (probably not totally comprehensive, this is just all I can remember from days of googling and contacting EA support) : 

- I had a few pieces of CC installed which I removed from my game 

- I have of course tried the classic fix of turning my Mac on and off again 

- I have repaired the game in origin 

- I have reset origin 

- I have deleted origin and reinstalled it and redownloaded the game and all the packs that I have 

- I have tried holding 'option + enter' when opening the game to try force it to boot in fullscreen, this results in the game displaying far larger than usual and me being unable to click on anything (eg new game or load game) 

- I have put '-f' in game properties in origin to force the game to boot in fullscreen, this does make any difference at all

- I have performed a safe boot of my Mac 

- I have cleared my cache in origin and on my Mac 

- I have performed a diagnostics test on my Mac to which it said it had no issues 

My software is macOS Catalina 10.15.6 and my laptop is a MacBook Pro which I bought directly from Apple about 3 months ago. I would appreciate any advice you have on how to fix these issues. It is becoming increasingly frustrating as I try each new troubleshooting option only to still have issues. 

Hi @Bluebellflora ! 

I tried the suggestion and it's still lagging after 20 min. I have the 16" MacBook Pro (2019) with macOS Catalina (version 10.15.6 - 19G2021).

Thanks for any help you can give me !

So I’m having issues setting the display settings I was on my new 16” MacBook Pro.  I finally was able to get into the game and now it won’t let me adjust my resolution nor the full screen option.  When the box pops up with the timer, it will either let me click the check to set the new settings as default or not.  If it does, it will automatically revert back to the windowed option and super low resolution.  If it changes the settings and the box pops up, it doesn’t let me click the check to accept so the timer runs out and and reverts back to the windowed with low res.  I’m extremely frustrated with this and I feel like I’m the only one.  I’ve repaired the game twice now and am presently sifting through my mods (for another reason).  My specs are as follows (see photo).  Any help would be greatly appreciated.

I just got a 16 inch MacBook Pro a few days ago. Intel Core i7, 16 GB Memory, 500 GB Hard drive, two video/graphics cards: AMD Radeon Pro 5300M, and Intel UHD Graphics 630.

After downloading all the packs I own (all expansion packs, all game packs except Batuu, all stuff packs except Moschino and Fitness), I launched the game and none of the rooms had floors. Neither Build nor buy. It looked like a reflection of the sky or of the walls. I tried toggling edge smoothing, Retina display, vertical sync, laptop mode, lowering graphics settings to the lowest setting. After that didn't work, I went to the energy saver settings and disabled automatic graphics switching. That still didn't work, so I downloaded gfxCardStatus, which allowed me to use the discrete graphics card only. This solved all graphics issues! Huzzah! Except then the game crashed. I repaired it, except Origin only repaired the base game, not the expansions. I noticed all my packs said "Finalizing". I downloaded the Reset Origin tool, reset Origin, then reinstalled it. Okay so now my packs say "Play" instead of "Finalizing", great, except now when I play it still lags a lot and the latest issue is the "Red Screen of Death". I'll be playing and the whole screen will go red, the game becomes unresponsive, I can't Quit out of it, so I have to Force Quit. I was just on the phone for an hour with someone who tried very hard to help but this issue is persistent and nothing seems to work.

In short: The Sims 4 is just unplayable on the 16 inch MacBook Pro, and since I love this game and spend a lot of time on it, I'm seriously considering returning my brand new computer and just sticking with my old one. If you want to play the Sims 4 and are considering getting the 16 inch MacBook Pro: don't! 

If you can think of other steps that I can take that might help with this issue, let me know and I will try but I think the issue is the computer.