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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

[FIXED] Zoom and rotate Trackpad controls not working since June patch

Issue: Since the 18 June 2019 patch, 1.52.100.1220, Sims 4 players are reporting that certain Trackpad controls are not working properly in game, specifically the pinch zoom gesture and the two fi...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    This trackpad issue has now been fixed in today's (16/07/19) patch, 1.53.115.1220:

    Mac:

    • Fixed an issue where camera controls for rotating and zoom levels were behaving inconsistently when using a trackpad.

    You should be able to use the trackpad controls as usual - two finger rotate to spin the camera and pinch to zoom. 

    Happy Simming 🙂

hmdavis99's avatar
hmdavis99
6 years ago

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1220
What expansions, game packs, and stuff packs do you have installed? Expansion: all except Island Living Game: Strangerville, Jungle Adventure, Parenthood, Spa Day Stuff: Toddler Stuff, Backyard Stuff, Kids Room Stuff, Holiday Celebration, Grim's Ghoulish Guitar
Steps: How can we find the bug ourselves? Trying to rotate the player view with a laptop trackpad
What happens when the bug occurs? The camera stays still. I can move up, down, left, and right but I can't rotate to see the back of a lot if my camera view is currently at the front
What do you expect to see? The camera rotating to look around a lot or room
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system?

‌

This did not happen until the most recent Sims 4 update (the one that included Pride items and clothing). It severely hinders my ability to play and to especially use build mode. 

paige010101's avatar
paige010101
6 years ago

me too, i even deleted and retried my mods and repaired my game, still nothing. i can rotate, but cant zoom. sometimes it switches.

the mods i have are and MC Command Center and WW. MC Command Center broke as soon as i opened the game, i could not do anything without getting an error. at this time before deleting, rotating would work, but zoom would not. after deleting, it switched, and now i am stuck with zoom not working, but rotating working. i uninstalled WW and had realized the problem continued with no mods installed.

i have a macbook air (2015) and i am updated to the latest. this issue has started as soon as i updated to the latest sims patch. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @paige010101 @hmdavis99 @leebell37 @x_Pipco_x @itsericayo 

    Please could you clarify the exact gestures you are trying which aren't working? I use the arrow keys to rotate, CMD and arrow keys to move the camera around and two finger swipe to zoom in and out. I'd like to try and reproduce your issues.

    Could you also please confirm whether you have changed any of the default Trackpad settings in System Preferences?

    Please can you also provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 although the full system report and config file that SimGuruNick has requested would be preferable 🙂

    • itsericayo's avatar
      itsericayo
      6 years ago

      I use my two fingers to pinch in and out to zoom the camera in and out

      I use my two fingers to use a rotating motion (like in a circle) to rotate the camera on the mouse pad 

      I have not change any trackpad settings. It was working last night, and as soon as Sims4 updated it stopped working. I don't have any mods, I looked at the troubleshooting for MAC from which none of it was helpful. I tried to repair the game on origin and didn't work. Restarted my computer, didn't work. It all stemmed from this update. 

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @itsericayo

        Thanks. Can you use two finger swipe to zoom in and out, as if you are scrolling up and down a page? I cannot pinch in and out to zoom (like on an iPad right?) but can rotate by using two fingers in a circular motion.

        Please could you provide the Mac details I asked for in my previous post? If this is hardware or macOS related EA will need to know more details to narrow down the possible cause 🙂
    • leebell37's avatar
      leebell37
      6 years ago

      The gesture I’m trying to use is putting two fingers on the trackpad and turning them in a circle to rotate the camera. Since the update today the gesture doesn’t rotate the camera, but the arrows on the keyboard still work. I can also zoom in and out using the trackpad. I have not made any changes to system preferences. The issue started immediately after the update. 

      Edit: after reading other replies I tried to rotate before zooming and was able to rotate the camera using the trackpad, but was not able to zoom afterwards 

      Version 10.12.4

      MacBook Pro (15-Inch, 2016)

      Processor  2.6 GHz Intel Core i7 

      Memory 16 GB 

      Graphics Radeon Pro 450 2048 MB 

                      Intel HD Graphics 530 1536

      No mods currently 

    • GubbiClara's avatar
      GubbiClara
      6 years ago
      @Bluebellflora Hi, i use the ''pad'' on the computer and i turn the screen/zoom with two fingers, i use a mac computer and it's really bugging me that it doesn't work.

      I tried to use the ''arrow'' keys to turn the screen/zoom but that didn't work either. Then i tried to go to settings to see if i had turned something on apparently not. So just don't know why it won't work
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @GubbiClara

        It's a known bug affecting all Mac users since the June patch. Please use the workarounds in the opening post on page 1 🙂
  • corieanne's avatar
    corieanne
    6 years ago

    mine is the opposite, I CAN zoom, but I CANNOT rotate. So annoying.

    • tsummerdavis's avatar
      tsummerdavis
      6 years ago

      I find when you turn on the game whichever movement you do first is the one that will work. So if you rotate it first then the zoom in and out function will not work and vice versa.

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