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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

Glitched lines across UI in bottom part of game screen

Some users are reporting glitched lines across the lower part of their game screen when playing since updating to the 1.58/November/Discover University patch. The screen looks like this: (t...
mac
mollydod101's avatar
mollydod101
6 years ago

It’s OS Mojave version 10.14.6. In the picture bellow you can see the glitch and it gets worst to higher I have the game play settings! 

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@mollydod101 

That's not looking good. MacBook Airs aren't designed for gaming at all so it is probably struggling with the higher requirements of the game. Have you made sure that air can circulate underneath your Mac so it doesn't overheat and burn out the Intel graphics chip?

More info about your Mac would also be helpful, please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

  • mollydod101's avatar
    mollydod101
    6 years ago

    Yeah no problem:

    macOS Mojave

    version 10.14.16

    Macbook Air (13 inch, early 2014)

    Processor 1.4 GHz Intel Core i5

    Memory 4GB 1600 MHz DDR3

    Graphics Intel HD Graphics 5000 1536 MB

    • dzm06's avatar
      dzm06
      6 years ago
      @mollydod101 Thanks! What happens if you disable Edge Smoothing in the Game Options?
      • mollydod101's avatar
        mollydod101
        6 years ago

        It fixes the issue but is rubbish quality it’s been working fine for years 🙂

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