Forum Discussion

Hero+

7 years ago

Glitched lines across UI in bottom part of game screen

Some users are reporting glitched lines across the lower part of their game screen when playing since updating to the 1.58/November/Discover University patch. The screen looks like this: (t...

mac

IzzyM0NA

7 years ago

So I just downloaded a bundle with Discover University, Strangerville, and the Moschino Stuff Pack.

As I opened up the game for gameplay, I saw that the UI section was glitching out...like GLITCHING out!

I repaired my game, I updated it, I removed my CC, removed tray files and save files....it still glitches out.

Not sure if it's anything to do with the patch update...

So I want to know if anyone else is experiencing this and if not, is there a solution of something similar that anyone could suggest.

I've attached a video of the issue.

Thank you so much!

puzzlezaddict
Hero+
7 years ago
@IzzyM0NA I don't see any video; maybe it didn't go through. Are you on a Mac, and if so, is this what you're seeing?

https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Glitched-lines-across-UI-in-bottom-part-of-game/m-p/8440281

If so, let me know, and I'll merge your posts into that thread. It would also help to know the specs of your Mac, since it's not completely clear which models are affected. This is the relevant info:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

If your computer runs Windows, please run a dxdiag and attach the results to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- IzzyM0NA
  7 years ago
  @puzzlezaddict
  Hello,
  Yeah, the video didn't go through!
  I do have a Mac computer, and the first link you sent is the exact issue I am dealing with.
  
  In terms of my specs, I'll write them out (if you don't mind):
  High Sierra
  version 10.13.6
  MacBook Air (13-inch, Mid-2013)
  Processor: 1.3 GHz Intel Core i5
  Memory: 4GB 1600 MHz DDR3
  Start-Up Disk: MacHD
  Graphics: Intel HD Graphics 5000 1536 MB
  ----------------------------------------------
  Also the info for my Graphics/Display:
  
  Intel HD Graphics 5000:
  
  Chipset Model: Intel HD Graphics 5000
  Type: GPU
  Bus: Built-In
  VRAM (Dynamic, Max): 1536 MB
  Vendor: Intel
  Device ID: 0x0a26
  Revision ID: 0x0009
  Metal: Supported, feature set macOS GPUFamily1 v3
  Displays:
  Color LCD:
  Display Type: LCD
  Resolution: 1440 x 900 (Widescreen eXtended Graphics Array Plus)
  UI Looks like: 1440 x 900
  Framebuffer Depth: 24-Bit Color (ARGB8888)
  Main Display: Yes
  Mirror: Off
  Online: Yes
  Rotation: Supported
  Automatically Adjust Brightness: No
  Connection Type: DisplayPort
  -----------------------------------------------
  @puzzlezaddict I appreciate you answering me! I wasn't sure how the forum worked, and I wasn't sure if this had gone through.
  
  Best,
  IzzyM0NA