Forum Discussion
puzzlezaddict
7 years agoHero+
@IzzyM0NA I don't see any video; maybe it didn't go through. Are you on a Mac, and if so, is this what you're seeing?
If so, let me know, and I'll merge your posts into that thread. It would also help to know the specs of your Mac, since it's not completely clear which models are affected. This is the relevant info:
If your computer runs Windows, please run a dxdiag and attach the results to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
7 years ago
@puzzlezaddict
Hello,
Yeah, the video didn't go through!
I do have a Mac computer, and the first link you sent is the exact issue I am dealing with.
In terms of my specs, I'll write them out (if you don't mind):
High Sierra
version 10.13.6
MacBook Air (13-inch, Mid-2013)
Processor: 1.3 GHz Intel Core i5
Memory: 4GB 1600 MHz DDR3
Start-Up Disk: MacHD
Graphics: Intel HD Graphics 5000 1536 MB
----------------------------------------------
Also the info for my Graphics/Display:
Intel HD Graphics 5000:
Chipset Model: Intel HD Graphics 5000
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x0a26
Revision ID: 0x0009
Metal: Supported, feature set macOS GPUFamily1 v3
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900 (Widescreen eXtended Graphics Array Plus)
UI Looks like: 1440 x 900
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: DisplayPort
-----------------------------------------------
@puzzlezaddict I appreciate you answering me! I wasn't sure how the forum worked, and I wasn't sure if this had gone through.
Best,
IzzyM0NA
Hello,
Yeah, the video didn't go through!
I do have a Mac computer, and the first link you sent is the exact issue I am dealing with.
In terms of my specs, I'll write them out (if you don't mind):
High Sierra
version 10.13.6
MacBook Air (13-inch, Mid-2013)
Processor: 1.3 GHz Intel Core i5
Memory: 4GB 1600 MHz DDR3
Start-Up Disk: MacHD
Graphics: Intel HD Graphics 5000 1536 MB
----------------------------------------------
Also the info for my Graphics/Display:
Intel HD Graphics 5000:
Chipset Model: Intel HD Graphics 5000
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x0a26
Revision ID: 0x0009
Metal: Supported, feature set macOS GPUFamily1 v3
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900 (Widescreen eXtended Graphics Array Plus)
UI Looks like: 1440 x 900
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
Connection Type: DisplayPort
-----------------------------------------------
@puzzlezaddict I appreciate you answering me! I wasn't sure how the forum worked, and I wasn't sure if this had gone through.
Best,
IzzyM0NA