Ok. Can you uninstall the game, reset Origin then launch Origin and download and install the game again? Have you checked where games are being installed to in Origin > Preferences > Installs & Saves?
Why do you think your Mac is broken?
Im uninstalling and reinstalling now. the photo is my installs and saves
i might have worded that funny. It's it that i think my mac is broken. I just think that the problem is with the mac itself and not origin or the game, but i still have a little hope of fixing it. i had someone try to fix it last december and it didnt work, but im willing to do anything at this point
That looks fine 🙂 Please can you provide more information about your Mac, that may help too. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Hopefully the complete uninstall and reinstall will work.
