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tinateen122's avatar
7 years ago
Solved

I updated my mac, and my households got deleted

So I updated my mac and when I went to play my sims 4, my household was deleted and a new saved game was there. I have no idea what to do but I read comments about someone with the same problem as me...
  • puzzlezaddict's avatar
    puzzlezaddict
    7 years ago

    @tinateen122  When you relaunch, the game will look like it's brand-new.  There won't be any saves, or builds, or cc, or anything you've added to it since you started playing.  That's fine—the goal here is to successfully load and play a new game.  So create a sim or family (no need to spend much time getting things right; you'll eventually be deleting everything) and move them into a house.  Play for long enough that you know the game is working correctly.  Save, then quit.

    Once you're out of the game, look inside Documents\Electronic Arts.  You should see a new TS4 folder.  Don't touch anything yet, just make sure it's there, and post back.

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