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NadineAAA's avatar
NadineAAA
5 years ago

Install stuck on finalising and won’t let me do anything

Hi, i was having a lot of issues with custom content earlier and moved the Sims 4 application from my documents into the Applications folder in Finder. Then when i tried to open the game it just kept...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

@NadineAAA 

Why was the Sims 4 application in your Documents folder, is that the default install location for Origin on your Mac?

You've moved the base game but not the Sims 4 Packs folder which contains all your DLC. This is why you received the initial  error. The subsequent errors sound like possible game and Origin corruption.

I would do the following, in this specific order:

  1. move your Sims 4 folder from Documents > Electronic Arts to the desktop
  2. make sure Origin is fully closed, do not just click on the red X in the top corner but actually quit it properly
  3. run the Origin reset tool, DO NOT open Origin again until completed all steps.
  4. trash the base game and Sims 4 Packs folder
  5. trash the Origin app
  6. re-download a fresh copy of Origin from here https://www.origin.com/gbr/en-us/store/download
  7. install Origin
  8. Install the base game and all packs
  9. launch the game
  10. if it launches successfully, replace the newly created Sims 4 folder in Documents > Electronic Arts with the one you moved to the desktop

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