Forum Discussion
Bluebellflora
5 years agoHero+
Why was the Sims 4 application in your Documents folder, is that the default install location for Origin on your Mac?
You've moved the base game but not the Sims 4 Packs folder which contains all your DLC. This is why you received the initial error. The subsequent errors sound like possible game and Origin corruption.
I would do the following, in this specific order:
- move your Sims 4 folder from Documents > Electronic Arts to the desktop
- make sure Origin is fully closed, do not just click on the red X in the top corner but actually quit it properly
- run the Origin reset tool, DO NOT open Origin again until completed all steps.
- trash the base game and Sims 4 Packs folder
- trash the Origin app
- re-download a fresh copy of Origin from here https://www.origin.com/gbr/en-us/store/download
- install Origin
- Install the base game and all packs
- launch the game
- if it launches successfully, replace the newly created Sims 4 folder in Documents > Electronic Arts with the one you moved to the desktop