Lost Sims 4 Save Files on New Computer
I have tried everything I know and dug as deep as I could into web posts about missing save files. I used to play sims on a MacBook and then I got a new MacBook Air. My Origin account works fine, it...
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I'm sorry to hear the issues you've been facing.
For more information/help please don't hesitate to Contact EA support.
Good luck 🙂
*Thread will be moved to The Sims AHQ.
EA_Mai
EA Staff
EA StaffHi @Mdease,
Other games use the Origin Cloud to save the progress, but The Sims 4 doesn't use the Origin Cloud. Instead, saves are stored locally. You need to move the saves manually from the old computer to the new one if you want to keep them.
You can just move 'The Sims 4' folder you will find in Documents \ Electronic Arts from your MacBook, to the same location in your new MacBook Air.
Let us know if that helps, and don't hesitate to ask if you have any questions,
Mai
