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cauato's avatar
cauato
10 years ago
Solved

[MAC] Mouse alignment out since installing update Sims 4

I installed the latest update for Sims 4 on my mac last night....since then when I attempt to play the game my mouse pointer is aligned about an inch above where I need to point.  I have searched the forums and google for an answer to this problem without success.

Does anyone have any insight on how to fix this please

mac
  • Anonymous's avatar
    Anonymous
    10 years ago

     I think I fixed mine! Although I tried it again and had to go through the steps again, so it may just be something I have to do every time before playing. So I think my issue started when I clicked play from Origin. Do you notice your screen shift suddenly and zoom in slightly when the game starts up? Mine does. So before playing, I went into Game Settings, Graphics. Then where it has the fullscreen/windowed screen options, I just clicked on windowed, then BACK to fullscreen, apply changes, and you should see a shift in your screen again, and the cursor should be better aligned. Hope this helps!

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 years ago

    @cauato

    Which version of OS X are you running?

    Is your Mac plugged into an external monitor/TV?

    Have you checked the Mouse/Trackpad settings in System Preferences?

    Do you have any 3rd party software on your Mac which affects Mouse/Trackpad/Keyboard settings?

    Have you tried right clicking on the game in Origin and selecting Repair?

  • Anonymous's avatar
    Anonymous
    10 years ago

    Oh my goodness I thought I was the only one with this problem! Even the IT people with EA games have no clue! They tried to get me to reset my NVRAM, which I felt uncomfortable with, since my computer is only a week old (literally). Doing research I found that NVRAM issues affect the whole computer, not just one app, which is clearly not my problem. I just tried the right-clicking to repair the game. No luck. I will keep exploring possible fixes. Have you had any luck fixing it?

  • Anonymous's avatar
    Anonymous
    10 years ago

     I think I fixed mine! Although I tried it again and had to go through the steps again, so it may just be something I have to do every time before playing. So I think my issue started when I clicked play from Origin. Do you notice your screen shift suddenly and zoom in slightly when the game starts up? Mine does. So before playing, I went into Game Settings, Graphics. Then where it has the fullscreen/windowed screen options, I just clicked on windowed, then BACK to fullscreen, apply changes, and you should see a shift in your screen again, and the cursor should be better aligned. Hope this helps!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 years ago

    @SupernovaTreble

    There's nothing wrong with resetting the NVRAM and certainly nothing really unusual about doing it when your Mac is only a week old. Please bear in mind that it isn't always an app that may be causing the issue but something awry in the operating system. 

    Great that you managed to solve the issue 🙂 You don't have to launch the game from Origin, just double click on the game in your Applications folder. Origin will open automatically then launch the game.

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