Please run the Origin reset tool then try again.
@EmzyStar258 Did you try using the Origin reset tool linked above? Bluebellflora also a few other ways to troubleshoot your game in her thread stickied at the top of the Sims mac page. Here are a couple of posts that might be helpful to you:
You might also try uninstalling and reinstalling Origin itself. There are a number of files that need to be deleted before you reinstall.
I have done all the stuff and more and nothing seems to be working and I've been having this problem for a week now and it still hasn't sorted itself out yet, please somebody help me I don't know what more I can do ☹️
I have reset origin, deleted and reinstalled sims and all of my add ons, removed my mods folder, restarted my Mac and it still just says "application not responding" plz help
Follow these steps to launch a new clean game, not just moving the Mods folder - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
