Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
Okay!
- Operating System (Version) - macOS Catalina version 10.15.3
- Mac model - Macbook Air (Retina, 13-inch 2019)
- Processor - 1.6 GHz Dual-Core Intel Core i5
- Memory (RAM) - 8 GB 2133 MHz LPDDR3
- Graphics - Intel UHD Graphics 617 15
- Are you attempting to play the normal version of the game or the Legacy Edition? - Normal version - The Sims 4 Digital Deluxe
- Are you running any antivirus? - No
- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game - Yes
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? - No mods used
Thanks 🙂
@laura_and_co
Thanks! We can add your card to the sgr file. I just need confirmation of the specific Device ID of the card. Please open the Config.log file in your Sims 4 folder and copy the 12 or so lines under === Graphics device info === here.
Thanks! We can add your card to the sgr file. I just need confirmation of the specific Device ID of the card. Please open the Config.log file in your Sims 4 folder and copy the 12 or so lines under === Graphics device info === here.
Hello!
I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me;
Intel HD Graphics 615:
Chipset Model: Intel HD Graphics 615
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x591e
Revision ID: 0x0002
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
- @lisar0416
Are you happy editing the GraphicsCard.sgr file in the game files? There will be an update soon that will require them to be re-edited - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-macOS-Notarization-FAQ/m-p/8876253#M29009
If your game works without CC it's more likely the CC that is the issue.Yes I am okay with that. What is weird about it is that the custom content was working fine and then all of a sudden it was not. Also I am unsure where to find the GraphicsCard.sgr file because I’ve searched for it and did not see it
