Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
Hello!
I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me;
Intel HD Graphics 615:
Chipset Model: Intel HD Graphics 615
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x591e
Revision ID: 0x0002
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
@lisar0416
Are you happy editing the GraphicsCard.sgr file in the game files? There will be an update soon that will require them to be re-edited - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-macOS-Notarization-FAQ/m-p/8876253#M29009
If your game works without CC it's more likely the CC that is the issue.
Are you happy editing the GraphicsCard.sgr file in the game files? There will be an update soon that will require them to be re-edited - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-macOS-Notarization-FAQ/m-p/8876253#M29009
If your game works without CC it's more likely the CC that is the issue.
Yes I am okay with that. What is weird about it is that the custom content was working fine and then all of a sudden it was not. Also I am unsure where to find the GraphicsCard.sgr file because I’ve searched for it and did not see it
- @lisar0416
Great! Can you open the Config.log file in your Sims 4 folder and see what the Found and Matched values are under the === Graphics device info === section? Let's check that first before editing the file 🙂=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
