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sbower24's avatar
sbower24
5 years ago

Missing files

Hi all, I was playing on my Macbook Early 2015 256GB 8GB RAM and then I decided to upgrade to High Sierra. Once I updated it, the game stopped working. It shows a black screen when loading. I have tried all of the things recommended on other threads to try and fix this issue but none have worked. I uninstalled the game and reinstalled it to see that I am missing files, such as custom background music, recorded videos and many more. I have moved the sims 4 file to my desktop to regenerate a new file but a new one doesn't appear. I have tried uninstalling and reinstalling the game multiple times but it just won't play!!! I don't have mods. I really hope this can be resolved. I have attached an image of the files that are in The Sims 4 folder

mac

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @sbower24

    If they aren't in the Sims 4 folder you're looking in then you've probably lost them, unless you do regular backups?
  • sbower24's avatar
    sbower24
    5 years ago

    @BluebellfloraHi, my brother came to my house yesterday and had a look at my sims 4 files. He is a frequent gamer but usually specialises in Forza or World of Warcraft. He messed around with my computer and managed to get the sims to work!!! He wasn't to sure what had happened and assumed that it was some sort of glitch in the system. But at least its working!!!! I lost all of my saves and CC but I tend to upload a lot of my builds to the gallery so at least they're on there!!! Thanks a bunch for your help, you're a life-saver and really good help!!
    Thanks again! 😁

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