Ok. And did you install/update anything, as per my question in my previous post?
Can you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.
Have you tried repairing the game? Right click on the game in your games library in Origin and select repair game.
Between it loading and then not loading, had you installed any new content into the game or patched it, or updated your Mac?
You don't have to launch the game through Origin, you can just double click on the game in your Applications folder. Origin will automatically open and launch Sims 4.
Thanks for the advice, I just tried repairing the game but it didn't seem to make a difference. I've tried opening it from my desktop and applications folder and it opens Origin but doesn't launch the Sims 4. Whenever I click the icon it closes then reopens Origin but not the game.
Ok. And did you install/update anything, as per my question in my previous post?
Can you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.
What is after this step if none of the previous options worked?
My game was doing the same and I was reading all of the comments on here. You need to drag the electronic arts folder out onto your desktop... that seemed to make my game open just fine.
I also tried repairing the game, and I also tried updating the game, but Sims 4 will still not come up.
i did this and it deleted all of my families in the game, is there any chance of me reinstalling them, i would rather have them back and not play it then start the game from the beginning
It hasn't deleted your saves or any user data. The game has simply recreated the Sims 4 folder. Your saves etc. are in the folder you dragged to your desktop. It's the first troubleshooting step you should try if your game won't open. If your game loads after moving the folder it means the issue is somewhere in your user data - corrupt save/incompatible CC or Mods etc.
I did everything you said and when i press sims it goes straight to orgin
What is deleted? If your game now successfully launches then you've managed to get your game to load so your original issue has been fixed as your game wasn't loading right?
Repairing the game in Origin does not delete anything.
If you have iCloud Drive enabled then your saves will be stored in iCloud where your game cannot see them to load them.You must disable iCloud Drive. Have you recently updated your Mac to Mojave?
Mines still not working and I tried repairing it and i updated it, what do I do now?
I have repaired the game, but it still wont work. It just takes me to my computer home screen and than back to origin.
EA StaffHi Mai,
I tried everything but I still can't get into my Sims 4. I also can't get into my Origin app. I deleted all of my cc. Can you help me? I scanned the apps too.
I need help ☹️
-Winter
THANK YOU SO MUCH! YOU ARE A LIFE SAVER! I LOVE YOU! WILL YOU MARRY ME?
Heya. Another person, another problem.
I've gotten rid of the document\Electronic Arts folder entirely, so I know it isn't a mod causing the issue. I have a completely clean install...yet when I press play in Origin, the button fades out (like origin is thinking about it) then it comes back and just ignores the fact I pressed play. No CTD, nothing. It also says I am playing Sims 4 on my profile status, so Origin is clearly doing something.
There is no Sims 4 in my processes to cancel, I've tried adding an exception to the firewall, I've deleted the cache, I've updated drivers and every else like that. I'm stumped.
I did all this(putting it in the desktop) but my cc and mods and saves are not showing how do I fix this?
Whenever I click the Sims 4 icon it takes me to Origin, but when I click the Plau button on Origin it thinks about it for a moment and then does nothing. The Sims 4 will not load, it works fine with my other game but not with Sims 4. I tried restarting my computer but had the same issue, Origin will not load the Sims 4, although it did so earlier in the day.
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"},"Conversation:conversation:10912137":{"__typename":"Conversation","id":"conversation:10912137","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10912137"},"lastPostingActivityTime":"2023-11-26T01:13:35.809-08:00","lastPostTime":"2023-11-26T01:13:35.809-08:00","unreadReplyCount":215,"isSubscribed":false},"ModerationData:moderation_data:10912137":{"__typename":"ModerationData","id":"moderation_data:10912137","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10912137_1":{"__typename":"Revision","id":"revision:10912137_1","lastEditTime":"2016-09-24T06:03:29.499-07:00"},"ForumReplyMessage:message:10912138":{"__typename":"ForumReplyMessage","id":"message:10912138","conversation":{"__ref":"Conversation:conversation:10912137"},"author":{"__ref":"User:user:50845"},"revisionNum":1,"uid":10912138,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"subject":"Re: My Sims 4 game won't open","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10912138"},"parent":{"__ref":"ForumTopicMessage:message:10912137"},"body":"\n\nHave you tried repairing the game? Right click on the game in your games library in Origin and select repair game.
\n\nBetween it loading and then not loading, had you installed any new content into the game or patched it, or updated your Mac?
\n\nYou don't have to launch the game through Origin, you can just double click on the game in your Applications folder. Origin will automatically open and launch Sims 4.
","body@stringLength":"568","rawBody":"\n\nHave you tried repairing the game? Right click on the game in your games library in Origin and select repair game.
\n\nBetween it loading and then not loading, had you installed any new content into the game or patched it, or updated your Mac?
\n\nYou don't have to launch the game through Origin, you can just double click on the game in your Applications folder. Origin will automatically open and launch Sims 4.
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advice, I just tried repairing the game but it didn't seem to make a difference. I've tried opening it from my desktop and applications folder and it opens Origin but doesn't launch the Sims 4. Whenever I click the icon it closes then reopens Origin but not the game.
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\n\nCan you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.
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open","moderationData":{"__ref":"ModerationData:moderation_data:10912141"},"body":"What is after this step if none of the previous options worked?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"65","kudosSumWeight":16,"repliesCount":0,"postTime":"2017-02-02T19:41:48.081-08:00","lastPublishTime":"2017-02-02T19:41:48.081-08:00","metrics":{"__typename":"MessageMetrics","views":326771},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912141","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912173":{"__typename":"ModerationData","id":"moderation_data:10912173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912173":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:10912173","revisionNum":1,"uid":10912173,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912139"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912173"},"body":"My game was doing the same and I was reading all of the comments on here. You need to drag the electronic arts folder out onto your desktop... that seemed to make my game open just fine.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-09-02T13:28:50.608-07:00","lastPublishTime":"2018-09-02T13:28:50.608-07:00","metrics":{"__typename":"MessageMetrics","views":2495},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912217","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1897869":{"__typename":"User","id":"user:1897869","uid":1897869,"login":"arthisthicc","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-04-02T07:07:47.734-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1897869"},"ModerationData:moderation_data:10912142":{"__typename":"ModerationData","id":"moderation_data:10912142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912142":{"__typename":"ForumReplyMessage","uid":10912142,"id":"message:10912142","revisionNum":1,"author":{"__ref":"User:user:1897869"},"readOnly":false,"repliesCount":49,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912142"},"body":"i did this and it deleted all of my families in the game, is there any chance of me reinstalling them, i would rather have them back and not play it then start the game from the beginning
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":2,"repliesCount":0,"postTime":"2017-08-25T14:07:47.303-07:00","lastPublishTime":"2017-08-25T14:07:47.303-07:00","metrics":{"__typename":"MessageMetrics","views":27898},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912155","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10912203":{"__typename":"ModerationData","id":"moderation_data:10912203","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912203":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:10912203","revisionNum":1,"uid":10912203,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912142"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912203"},"body":"You can’t reinstall your sims. It happens when you install/download the game, even if your still in your origin account","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-04-02T13:17:22.041-07:00","lastPublishTime":"2018-04-02T13:17:22.041-07:00","metrics":{"__typename":"MessageMetrics","views":2946},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912203","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10912225":{"__typename":"ModerationData","id":"moderation_data:10912225","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912225":{"__typename":"ForumReplyMessage","uid":10912225,"id":"message:10912225","revisionNum":1,"author":{"__ref":"User:user:-1"},"readOnly":false,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912142"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912225"},"body":"It did the same thing to me but deleted everything there’s no way getting it back","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"postTime":"2018-10-24T16:36:46.876-07:00","lastPublishTime":"2018-10-24T16:36:46.876-07:00","metrics":{"__typename":"MessageMetrics","views":2291},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912225","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTEyMjI2LDEwOTEyMjI2","node":{"__ref":"ForumReplyMessage:message:10912226"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10912226":{"__typename":"ModerationData","id":"moderation_data:10912226","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912226":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10912226","revisionNum":1,"uid":10912226,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912225"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912226"},"body":"\n\nWhat is deleted? If your game now successfully launches then you've managed to get your game to load so your original issue has been fixed as your game wasn't loading right?
\n\nRepairing the game in Origin does not delete anything.
\n\nIf you have iCloud Drive enabled then your saves will be stored in iCloud where your game cannot see them to load them.You must disable iCloud Drive. Have you recently updated your Mac to Mojave?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-10-24T23:59:27.261-07:00","lastPublishTime":"2018-10-24T23:59:27.261-07:00","metrics":{"__typename":"MessageMetrics","views":2268},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912226","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:953725":{"__typename":"User","id":"user:953725","uid":953725,"login":"im_a_simlie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-22T06:37:10.664-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:953725"},"ModerationData:moderation_data:10912163":{"__typename":"ModerationData","id":"moderation_data:10912163","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912163":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:953725"},"id":"message:10912163","revisionNum":1,"uid":10912163,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912163"},"body":"Mines still not working and I tried repairing it and i updated it, what do I do now?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-10-22T06:49:05.018-07:00","lastPublishTime":"2017-10-22T06:49:05.018-07:00","metrics":{"__typename":"MessageMetrics","views":11154},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912163","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2220914":{"__typename":"User","id":"user:2220914","uid":2220914,"login":"jilapeyre","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-01-05T12:08:19.290-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2220914"},"ModerationData:moderation_data:10912187":{"__typename":"ModerationData","id":"moderation_data:10912187","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNDgtdjZ2UUZE\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstNDgtdjZ2UUZE","height":640,"width":640,"mimeType":"image/png"},"Rank:rank:48":{"__typename":"Rank","id":"rank:48","position":16,"name":"EA Staff","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNDgtdjZ2UUZE\"}"},"rankStyle":"FILLED"},"User:user:91690":{"__typename":"User","id":"user:91690","uid":91690,"login":"EA_Mai","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-21T02:19:03.121-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":{"__ref":"Rank:rank:48"},"entityType":"USER","eventPath":"community:tghpe58374/user:91690"},"ForumReplyMessage:message:10912187":{"__typename":"ForumReplyMessage","uid":10912187,"id":"message:10912187","revisionNum":1,"author":{"__ref":"User:user:2220914"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912187"},"body":"I have repaired the game, but it still wont work. It just takes me to my computer home screen and than back to origin.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":2,"postTime":"2018-01-29T14:53:42.798-08:00","lastPublishTime":"2018-01-29T14:53:42.798-08:00","metrics":{"__typename":"MessageMetrics","views":3538},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912187","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTEyMTg4LDEwOTEyMTg4","node":{"__ref":"ForumReplyMessage:message:10912188"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912188":{"__typename":"ModerationData","id":"moderation_data:10912188","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912188":{"__typename":"ForumReplyMessage","uid":10912188,"id":"message:10912188","revisionNum":1,"author":{"__ref":"User:user:91690"},"readOnly":false,"repliesCount":4,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912187"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912188"},"body":"Hi @jilapeyre,Hi Mai,
I tried everything but I still can't get into my Sims 4. I also can't get into my Origin app. I deleted all of my cc. Can you help me? I scanned the apps too.
I need help ☹️
-Winter
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"202","kudosSumWeight":1,"repliesCount":1,"postTime":"2018-02-23T05:51:11.660-08:00","lastPublishTime":"2018-02-23T05:51:11.660-08:00","metrics":{"__typename":"MessageMetrics","views":3365},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912191","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912221":{"__typename":"ModerationData","id":"moderation_data:10912221","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912221":{"__typename":"ForumReplyMessage","uid":10912221,"id":"message:10912221","revisionNum":1,"author":{"__ref":"User:user:-1"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912221"},"body":"Thanks so much!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"16","kudosSumWeight":0,"postTime":"2018-09-22T06:50:58.634-07:00","lastPublishTime":"2018-09-22T06:50:58.634-07:00","metrics":{"__typename":"MessageMetrics","views":2436},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912221","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTEyMjIyLDEwOTEyMjIy","node":{"__ref":"ForumReplyMessage:message:10912222"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912222":{"__typename":"ModerationData","id":"moderation_data:10912222","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912222":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10912222","revisionNum":1,"uid":10912222,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912221"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912222"},"body":"@SimmergrlHaizTHANK YOU SO MUCH! YOU ARE A LIFE SAVER! I LOVE YOU! WILL YOU MARRY ME?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":2,"repliesCount":0,"postTime":"2020-02-16T09:58:44.504-08:00","lastPublishTime":"2020-02-16T09:58:44.504-08:00","metrics":{"__typename":"MessageMetrics","views":934},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912262","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:958358":{"__typename":"User","id":"user:958358","uid":958358,"login":"LoveBird1979","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-17T12:54:55.049-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:958358"},"ModerationData:moderation_data:10912304":{"__typename":"ModerationData","id":"moderation_data:10912304","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912304":{"__typename":"ForumReplyMessage","uid":10912304,"id":"message:10912304","revisionNum":1,"author":{"__ref":"User:user:958358"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912304"},"body":"@Bluebellflora Mine does not have the repair option. It's not in bold it's grey.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"80","kudosSumWeight":0,"postTime":"2021-03-01T07:14:55.717-08:00","lastPublishTime":"2021-03-01T07:14:55.717-08:00","metrics":{"__typename":"MessageMetrics","views":1325},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912304","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTEyMzA1LDEwOTEyMzA1","node":{"__ref":"ForumReplyMessage:message:10912305"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912305":{"__typename":"ModerationData","id":"moderation_data:10912305","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1016434":{"__typename":"User","id":"user:1016434","uid":1016434,"login":"lollidragon","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-09T21:16:28.595-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1016434"},"ForumReplyMessage:message:10912305":{"__typename":"ForumReplyMessage","uid":10912305,"id":"message:10912305","revisionNum":1,"author":{"__ref":"User:user:50845"},"readOnly":false,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912304"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912305"},"body":"@LoveBird1979Heya. Another person, another problem.
I've gotten rid of the document\\Electronic Arts folder entirely, so I know it isn't a mod causing the issue. I have a completely clean install...yet when I press play in Origin, the button fades out (like origin is thinking about it) then it comes back and just ignores the fact I pressed play. No CTD, nothing. It also says I am playing Sims 4 on my profile status, so Origin is clearly doing something.
There is no Sims 4 in my processes to cancel, I've tried adding an exception to the firewall, I've deleted the cache, I've updated drivers and every else like that. I'm stumped.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"postTime":"2021-05-17T14:54:02.144-07:00","lastPublishTime":"2021-05-17T14:54:02.144-07:00","metrics":{"__typename":"MessageMetrics","views":981},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912306","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3482727":{"__typename":"User","id":"user:3482727","uid":3482727,"login":"Eny22","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-12T12:19:28.024-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3482727"},"ModerationData:moderation_data:10912318":{"__typename":"ModerationData","id":"moderation_data:10912318","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912318":{"__typename":"ForumReplyMessage","uid":10912318,"id":"message:10912318","revisionNum":1,"author":{"__ref":"User:user:3482727"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912138"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912318"},"body":"I did all this(putting it in the desktop) but my cc and mods and saves are not showing how do I fix this?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"107","kudosSumWeight":0,"postTime":"2022-08-03T14:25:38.533-07:00","lastPublishTime":"2022-08-03T14:25:38.533-07:00","metrics":{"__typename":"MessageMetrics","views":453},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10912137/message:10912318","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTEyMzE5LDEwOTEyMzE5","node":{"__ref":"ForumReplyMessage:message:10912319"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10912319":{"__typename":"ModerationData","id":"moderation_data:10912319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10912319":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10912319","revisionNum":1,"uid":10912319,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10912318"},"conversation":{"__ref":"Conversation:conversation:10912137"},"subject":"Re: My Sims 4 game won't open","moderationData":{"__ref":"ModerationData:moderation_data:10912319"},"body":"@Eny22
