Forum Discussion

Anonymous

9 years ago

Solved

My Sims 4 game won't save and the game itself won't tell me

My sims 4 games haven't been saving ever since the last mac and/or origin update. There have been no error codes or warnings that nothing is saving, and I've made sure that I'm saving the game 2-3 ti...

mac

Anonymous
9 years ago
I actually figured out the problem for anyone on a Mac, and you have to go into your "Electronic Arts" folder in "Documents" in "Finder" and make sure that the game is downloaded, because it make have been saved in ICloud after the last Mac update. Hope this helps.

Additional explanation by @Noir_Jackal:

I went to the "Electronic Arts" folder located in documents, opened it, right clicked on "The Sims 4" folder and chose "Download Now". My old saved games were available to open when I started Sims 4 after that. Worked like a charm.

baddygrey

9 years ago

I've been having the same issues! very disheartening!

Anonymous

9 years ago

I actually figured out the problem for anyone on a Mac, and you have to go into your "Electronic Arts" folder in "Documents" in "Finder" and make sure that the game is downloaded, because it make have been saved in ICloud after the last Mac update. Hope this helps.

Additional explanation by @Noir_Jackal:

I went to the "Electronic Arts" folder located in documents, opened it, right clicked on "The Sims 4" folder and chose "Download Now". My old saved games were available to open when I started Sims 4 after that. Worked like a charm.

Straatford87
DICE Team
9 years ago
@Sparklebabylol

Thanks for updating us on how you resolved this - much appreciated! Hopefully it will help other players as well 🙂
Bluebellflora
Hero+
9 years ago
@Sparklebabylol wrote:
I actually figured out the problem for anyone on a Mac, and you have to go into your "Electronic Arts" folder in "Documents" in "Finder" and make sure that the game is downloaded, because it make have been saved in ICloud after the last Mac update. Hope this helps.

@Sparklebabylol

Yes, the issue is happening to those who have chosen to store their Documents folder in their iCloud Drive as it actually moves the folder to the cloud. Therefore every time the game is loaded it is recreating a new Sims 4 user data folder as it cannot find one.
Anonymous
8 years ago
THANK YOU SO MUCH! I have been trying to figure out this problem forever and I tried almost everything. Moving files, deleting some, copying them and putting them back. Little did I know it was as simple as saving the folder back to my computer. You have made me so happy!
- Anonymous
  8 years ago
  Did this bring your saved game back or did you have to re-do everything from scratch? ☹️
Anonymous
8 years ago
But what do I do after I go to that folder??? How do I remove it from Icloud so it stops doing this *??? How do i get my saved game back? I spent months on this!!!!
Noir_Jackal
8 years ago
The solution is so simple but this has been driving me crazy for months, THANK YOU so much. 👍🏻
- Straatford87
  DICE Team
  8 years ago
  @Noir_Jackal
  
  Could you clarify what solved it for you? I want to make sure that it's also clear to other players 🙂
  - Noir_Jackal
    8 years ago
    Hi Tom
    I went to the "Electronic Arts" folder located in documents, opened it, right clicked on "The Sims 4" folder and chose "Download Now". My old saved games were available to open when I started Sims 4 after that. Worked like a charm. 😊