Forum Discussion

3 years ago

my sims 4 keeps crashing

my games has been crashing like crazy for the past couple months. I have uninstalled the game, removed CC and repaired the files, I am stuck on what to do, I have spent so much money on I game I cant play

This is the latest crash report

Translated Report (Full Report Below)
-------------------------------------

Process: The Sims 4 [797]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-09-17 18:19:51.6020 -0400
OS Version: macOS 13.5.2 (22G91)
Report Version: 12
Bridge OS Version: 7.6 (20P6072)
Anonymous UUID: 59BB30E8-2AD1-91C4-FC56-1A9F175C44DD

Time Awake Since Boot: 640 seconds

System Integrity Protection: enabled

Crashed Thread: 21

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001434be018
Exception Codes: 0x0000000000000001, 0x00000001434be018

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [797]

VM Region Info: 0x1434be018 is not in any region. Bytes after previous region: 4968473 Bytes before following region: 5165032
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
VM_ALLOCATE 142001000-143001000 [ 16.0M] rw-/rwx SM=PRV
---> GAP OF 0x9aa000 BYTES
VM_ALLOCATE 1439ab000-1449ab000 [ 16.0M] rw-/rwx SM=PRV

mac

14 Replies

Bluebellflora
Hero+
3 years ago
@brianalaurenbela

When exactly is it crashing? Do you have vsync enabled? If not, enable it and see if it makes a difference.
xpnr7zr0y5rw
3 years ago
hi. i also tried everything. i am desperate now. pls help me. here's my last crash report.
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>93d77128b75ce3a36552fda0</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-11-14 04:56:01</createtime><buildsignature>Local.Unknown.Unknown.1.102.190.1230-1.200.000.609.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x4d909c</categoryid><stack> 0x4d909c 0x49df8 0x49b40 0x4e5b18 0x4f27e4 0x49a23c 0x49b5d8 0x49ace4 0x20f634 0x21af8c 0x21a3a8 0x216824 0x215ffc 0x8d440 0x107d48 0x107080 0xa1ee8 0x9f1a8 0xa2d0c 0x106ae4 0x108070 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 65.22 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xbe7da869 Game Sub-state: 0x1020b807 LoadingScreenActiveFlag: 0 Origin Version: 10,5,124,53512 Modded: True SystemInfo: Mac OS X Version 14.1.1 (Build 23B81) GPU: Apple M1 macOS Metal driver 0.0.0.0 Architecture: arm64 (baseaddr) 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x28aea8000,'Simulation.dylib' 0x2898bc000,'libpython370.dylib' 0x2898bc000,'libpython370.dylib' 0x2898bc000,'libpython370.dylib' 0x2898bc000,'libpython370.dylib' 0x2898bc000,'libpython370.dylib'
Bluebellflora
Hero+
3 years ago
@xpnr7zr0y5rw

Your game is modded. Follow these steps to launch a new clean game and try to narrow down the issue - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
TashatheSimmer
3 years ago
Have you had any luck? I'm having the same bad_access_sigsegv crash error. Repaired, took mods out, etc. I can't play the game more than 30 mins without it crashing.