Forum Discussion

4 years ago

Newly downloaded Sims 4 won't connect to gallery

So I got a new Macbook pro this year (2020) and I pulled my files over but redownloaded sims 4 from the origin application and bought a couple new packs. I only did the thing where you manually pull ...

mac

Bluebellflora

Hero+

4 years ago

@MathiasKejseren

You won't be running legacy Edition 🙂 Try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Repairing the game may help too, right click on it in your Origin games library and select repair game.

Keep this link somewhere. It's a great thread for the current status of the gallery - https://answers.ea.com/t5/General-Discussion-Feedback/READ-FIRST-Gallery-Connection-Troubleshooting-Status-of-the/td-p/9514109

MathiasKejseren
4 years ago
I tried those. No luck, I've DM crinrict to see if they might have an answer.
- Bluebellflora
  Hero+
  4 years ago
  @MathiasKejseren
  
  Did you try a brand new Sims 4 folder and not just empty cache and tray files?
  - MathiasKejseren
    4 years ago
    No, I'm not sure what you mean. The only thing I pulled over was my saves and the cashe and tray folders were empty. I'm a bit scared I might break my game if i fiddle to much without knowing what im doing.