Opening gallery crashes game
Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.61.15.1220 What e...
Forum Discussion
Moving this to the mac forum for troubleshooting
Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M162
@crinrict
macOS Catalina
Version 10.15.4
Macbook Air (13-inch, Early 2015)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 4GB 1600 MHz DDR3
Graphics Intel HD Graphics 6000 1536 MB
I am playing Legacy Edition of Sims 4
I don't think I'm running an antivirus, not that I know of at least. How do I check?
Yes I have tried repair game multiple times
I have also tried removing the mods and cc but the game still crashes in vanilla.
macOS Catalina
Version 10.15.4
Macbook Air (13-inch, Early 2015)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 4GB 1600 MHz DDR3
Graphics Intel HD Graphics 6000 1536 MB
I am playing Legacy Edition of Sims 4
I don't think I'm running an antivirus, not that I know of at least. How do I check?
Yes I have tried repair game multiple times
I have also tried removing the mods and cc but the game still crashes in vanilla.
- @laurenherider
You're not playing the Legacy Edition of the game, you are playing the normal version as your Mac supports Metal. You should do a complete uninstall and reinstall to get rid of it.
- Uninstall the game
- Run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
- Restart your Mac
- Launch Origin and turn off automatic updates
- Download and install your game again but not the Legacy Edition
Featured Places
