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Thank you so much for the prompt reply! 🙂 Much appreciated.
I was able to complete your first three steps. I've had to do this before.
When I open origin, the base game still would like to update. It's at 99% and then fails. I'm hoping that eventually if I keep going back to update it will get to 100%.
I am not able to right click The Sims 4 in my Games Library to Repair Game since it keeps wanting to update. I'm hoping if it can update, I'll be able to right click upon completion. Again, many thanks for your help!
Could you try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
- 6 years ago
I canceled the download since it would not move from 99% to 100%. It would keep failing and I would have to sit there and hit 'resume' every 1 minute. After I canceled the download I I hit tried to Repair game and it crashed.
I will try to Reset Origin again, and follow those steps again. Thank you!
- 6 years ago
Well, I tried the Reset.
It tried to repair and got this message after it failed:
Origin is not able to download The Sims™ 4 to /Applications/The Sims 4.app/Contents/__Installer/installerdata.xml_DiP_STAGED.
I tried to UPDATE the game and still got the same fail and error message.
Seems like I'm stuck!
- Bluebellflora6 years agoHero+@jtrekkin
☹️ Yes, it seems as if something has corrupted in the Origin download process. You've now tried the super repair and reset tool, I think your only option is to uninstall. This has fixed the issue for many others in the past but I appreciate is a pain to do.
Do you get the Uninstall option when you right click on the game in your Origin games library?- 6 years ago
Hi again!
I reinstalled the game. I loaded it up, and it's missing all of the packs and expansions lol. So I'm downloading all of the packs again. Hope this resolves the issue!
About The Sims 4 Technical Issues - Mac
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