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izzymadrid13's avatar
izzymadrid13
Seasoned Newcomer
7 days ago

Origin Not Loading Since Update

I saw the most recent sims update and opened my laptop to play, but Origin will not load. I am on stable, solid wifi, but Origin gets stuck "Connecting to Origin..." and will not go past this page. I cant get to the login page, the games page, or anything. Ive tried downloading the Origin installer and troubleshooter that i have seen in other forums but that also is getting stuck on the same popup and message. I have let it sit and load for an extremely long time and still nothing. I also checked in my system preferences on proxies and that also seems fine--I have none on. what can i do??? my sim is engaged i was planning her wedding D:   :p 

6 Replies

  • on02tom's avatar
    on02tom
    Rising Newcomer
    6 days ago

    I also experience the same problem (on Windows PC)! Since the newest update, I can't run Origin anymore, it's eternaly stuck on "connecting to Origin". Did you already find any solution?

  • Sopisacat's avatar
    Sopisacat
    Rising Newcomer
    4 days ago

    I just did the update and am now having the same problem on my Mac. I have tried reloading Origin but it didn't help.  

  • Jddunning's avatar
    Jddunning
    Seasoned Newcomer
    3 days ago

    i'm having the exact same issue on my macbook pro. i've tried everything. i unistalled, reinstalled, deleted my cache, moved my mods to a separate folder to temporarily delete them from the game, my macbook is at the most current update it can have (macOS High Sierra, 10.13.6), ((i considered just getting the ea app but i don't know if it'll even be supported with my update.)) and i ran the origin mac helper tool multiple times. nothing. 

    the weirdest thing, and this may help others even if it didn't help me, but i created an additional user on my macbook and unistalled and reisntalled the game from there. apparently this helped others at least get to the origin login screen. after they verified their game files on the extra user, they went back to their admin/main account and it let them in with no trouble. 

    i did all that, and it didn't work for me personally. it did make me put in my mac username and password to "allow origin to make changes" and nothing changed. but when i went to my GUEST (not the additional user) account it let me in, it kept my packs downloaded but wouldn't let me access my sims households or progress because i was a "guest". however when i use both the main or additional account, it does the same loading screen forever. 

    whenever i do get it solved, at least i know my game will load faster than ever before 😅

    edit: they don't have an email apparently so idk

    EDIT EDIT: some people go to ea, turn on login verification if its off, then turn it back off. apparently according to an apple thread, its the login verification. it needs to be off, and if its already off, turn it on, then off again. it didn't work for me but it apparently helped others. good luck and if anyone else finds any solutions please let me know

  • scoobygiggles's avatar
    scoobygiggles
    Seasoned Newcomer
    3 days ago

    I tried clicking on that link, and this is all that comes up:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>27D1NM61VYC968RA</RequestId>

    <HostId>qQK2xYdH4xy8wZTfCjT1Pd6AFsQh8iFzfgDJXS9kjOcF3S2enac0vcjgyYqLzxrO0U1uPRDB3IFAS0CRCPvC5HyRuk5QZnaVnYyxnF820WI=</HostId>

    </Error>

  • scoobygiggles's avatar
    scoobygiggles
    Seasoned Newcomer
    3 days ago

    When I click on the Origin Reset tool link, I get this - anybody else?

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