[PARTIAL FIX] Sims 4 CAS cursor glitch
Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)
When editing a body part the cursor wi...
Forum Discussion
My specs are
macOS Sierra
MacBook Air (13-inch, Mid 2013)
Processor 1.3 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 5000 15.36 MB
All packs except for
The Sims™ 4 Luxury Party Stuff
The Sims™ 4 Cool Kitchen Stuff
The Sims™ 4 Movie Hangout Stuff
The Sims™ 4 Backyard Stuff
The Sims™ 4 Vintage Glamour Stuff
The Sims™ 4 Bowling Night Stuff
@Bluebellflora wrote:
User info collected:
Sierra 10.12.4
21" iMac Late 2013
2.7 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel Iris Pro 1536 MB
Apple mouse
All add on Packs released so far
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Air Early 2015
1.6 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel HD 6000 1536 MB
Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen
Sierra 10.12.4
21" iMac Late 2015
2.8 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Pro 6200 1536 MB
All add on Packs apart from Vintage Glamour and Bowling
Sierra
13" MacBook Air Early 2014
1.4 GHz Intel Core i5
4Gb 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Pro Early 2015
2.7 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB
Wireless mouse and trackpad
Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff
@Bluebellflora wrote:
User info collected:
Sierra 10.12.4
21" iMac Late 2013
2.7 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel Iris Pro 1536 MB
Apple mouse
All add on Packs released so far
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Air Early 2015
1.6 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel HD 6000 1536 MB
Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen
Sierra 10.12.4
21" iMac Late 2015
2.8 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Pro 6200 1536 MB
All add on Packs apart from Vintage Glamour and Bowling
Sierra
13" MacBook Air Early 2014
1.4 GHz Intel Core i5
4Gb 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Pro Early 2015
2.7 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB
Wireless mouse and trackpad
Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff
SimQARobo
EA Staff
EA StaffHello @iimlana @13Vader @eleastro @JennieMee @letterrow and anyone else encountering this issue,
Does your monitor have a touchscreen?What resolution is your monitor?Are there any other programs running while the game is running? (Other than Origin)Is Origin In-Game enabled or disabled?Would you be willing to send me this file? \Documents\Electronic Arts\The Sims 4\Options.ini
EDIT: Never mind. I think we have it narrowed down for now. We'll look into it. Thanks again 🙂
- No touchscreen.
- Monitor 1920x1080 (for the game I use 1600x900)
- No programs running usually when I play (may be sometimes iTunes, Photos or Safari if I don't notice)
- Origin Enabled
BeruthienHi @13Vader,
You can attach that file to your post here on Answers HQ (Choose File button below the post box), but as AHQ doesn't allow .ini files you would need to save the file as a text file first.
- Right click the Options.ini file and select copy
- Paste the file on your Desktop
- Right click this file and select Rename
- Highlight the entire file name (including the .ini bit), delete the current name and rename it to Options.txt. Make sure to choose the 'Use .txt' on the prompt.
Once done you can either edit your old post or make a new one to attach the file.
Let us know if you have any other questions.
EA_Mage
- @SimQARobo
Do you still need that information?
