[PARTIAL FIX] Sims 4 CAS cursor glitch

@zendercourtney  Apple is not going to be any help here, although you're certainly welcome to contact the company if you'd like.  Listed in the first post on this thread are a few possible fixes you can try, but they don't work for everyone.  A much more drastic step is reinstalling your OS, which has apparently worked for some people.  But it would be really helpful if you could provide the information described in the first post.  There are people working on this issue, and more info is always useful.

@walleto  The very first post in this same thread has several steps you can try instead of reinstalling your OS.

https://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6027932#M7813

If none of them help, please provide your mac's specs here.

@Bluebellflora Thanks, I'll do that soon.

Update:

We think this may be fixed on the Mojave OS (10.14), which officially releases on Monday, September 24, 2018.

@PiinkxAces

Info from the Apple site:

https://www.apple.com/macos/mojave

I tried the Mojave betas and is was not fixed, but there MAY be a fix at the last minute. Got Mojave final installed and will check in a few and report back.

Well Nothing fixed in Mojave final, the same problem still exists, at least on my set up. Maybe ( I doubt it ) it will fix for some.

@twmuse

That's unfortunate ☹️ .  Thank you for the info. 

Do you have the same hardware that you listed previously?

https://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6448164#M10098

@twmuse

OK thank you.  We'll continue to look into it and engage with Apple if needed.

@PiinkxAces @twmuse

I'm not sure if this will be of any help to EA but it wouldn't hurt to provide the info anyway. Could you go into Documents > Electronic Arts > The Sims 4 and open the Config.log file. Scroll up near to the top and you'll see your graphics card info, like this:

=== Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          AMD Radeon Pro 560 OpenGL Engine, Version: 0.1.68.20
Driver version:  20
Monitor:         00000000
Texture memory:  3953MB

Could you please copy and paste the information here? 

Thanks 🙂

I updated to Mojave and still have the issue. There's my config.log info:

=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Pro Graphics 6200
Name (database): Intel (R) Iris Graphics 6200 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 1622, Board: 0000014f, Chipset: 000a
Driver: Intel(R) Iris(TM) Pro Graphics 6200, Version: 0.12.0.34
Driver version: 34
Monitor: 00000000
Texture memory: 3072MB

Same hardware.

Here is mine

=== Graphics device info ===
Number:          0
Name (driver):   Intel Iris Pro
Name (database): 4th Gen Intel(R) Core processor graphics HD 5200 Iris Pro - Desktop GT3 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0d22, Board: 00000122, Chipset: 0008
Driver:          Intel Iris Pro OpenGL Engine, Version: 0.12.0.34
Driver version:  34
Monitor:         00000000
Texture memory:  1536MB