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Bluebellflora's avatar
Bluebellflora
Hero+
9 years ago

[PARTIAL FIX] Sims 4 CAS cursor glitch

Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video) When editing a body part the cursor wi...
mac
twmuse's avatar
twmuse
Seasoned Veteran
8 years ago

I tried the Mojave betas and is was not fixed, but there MAY be a fix at the last minute. Got Mojave final installed and will check in a few and report back.

PiinkxAces's avatar
PiinkxAces
8 years ago
Okay great. Mine is downloading now.
  • twmuse's avatar
    twmuse
    Seasoned Veteran
    8 years ago

    Well Nothing fixed in Mojave final, the same problem still exists, at least on my set up. Maybe ( I doubt it ) it will fix for some.

  • twmuse's avatar
    twmuse
    Seasoned Veteran
    8 years ago
    @SimQARobo

    Yes exact same machine.
  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    8 years ago

    @twmuse

    OK thank you.  We'll continue to look into it and engage with Apple if needed.

  • PiinkxAces's avatar
    PiinkxAces
    8 years ago
    Just to mention, I have tried it just now and it also hasn't worked for me either - same machine.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @PiinkxAces @twmuse

    I'm not sure if this will be of any help to EA but it wouldn't hurt to provide the info anyway. Could you go into Documents > Electronic Arts > The Sims 4 and open the Config.log file. Scroll up near to the top and you'll see your graphics card info, like this:

    === Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          AMD Radeon Pro 560 OpenGL Engine, Version: 0.1.68.20
Driver version:  20
Monitor:         00000000
Texture memory:  3953MB

    Could you please copy and paste the information here? 

    Thanks 🙂

  • 13Vader's avatar
    13Vader
    8 years ago

    I updated to Mojave and still have the issue. There's my config.log info:

    === Graphics device info ===
    Number: 0
    Name (driver): Intel Iris Pro Graphics 6200
    Name (database): Intel (R) Iris Graphics 6200 [Found: 1, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 1622, Board: 0000014f, Chipset: 000a
    Driver: Intel(R) Iris(TM) Pro Graphics 6200, Version: 0.12.0.34
    Driver version: 34
    Monitor: 00000000
    Texture memory: 3072MB

    Same hardware.

  • twmuse's avatar
    twmuse
    Seasoned Veteran
    8 years ago

    Here is mine

    === Graphics device info ===
    Number:          0
    Name (driver):   Intel Iris Pro
    Name (database): 4th Gen Intel(R) Core processor graphics HD 5200 Iris Pro - Desktop GT3 [Found: 1, Supported: 1]
    Vendor:          Intel
    Chipset:         Vendor: 8086, Device: 0d22, Board: 00000122, Chipset: 0008
    Driver:          Intel Iris Pro OpenGL Engine, Version: 0.12.0.34
    Driver version:  34
    Monitor:         00000000
    Texture memory:  1536MB

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