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Bluebellflora's avatar
Bluebellflora
Hero+
9 years ago

[PARTIAL FIX] Sims 4 CAS cursor glitch

Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video) When editing a body part the cursor wi...
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Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@PiinkxAces @twmuse

I'm not sure if this will be of any help to EA but it wouldn't hurt to provide the info anyway. Could you go into Documents > Electronic Arts > The Sims 4 and open the Config.log file. Scroll up near to the top and you'll see your graphics card info, like this:

=== Graphics device info ===
Number:          0
Name (driver):   Radeon Pro 560
Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0
Driver:          AMD Radeon Pro 560 OpenGL Engine, Version: 0.1.68.20
Driver version:  20
Monitor:         00000000
Texture memory:  3953MB

Could you please copy and paste the information here? 

Thanks 🙂

twmuse's avatar
twmuse
Seasoned Veteran
8 years ago

Here is mine

=== Graphics device info ===
Number:          0
Name (driver):   Intel Iris Pro
Name (database): 4th Gen Intel(R) Core processor graphics HD 5200 Iris Pro - Desktop GT3 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0d22, Board: 00000122, Chipset: 0008
Driver:          Intel Iris Pro OpenGL Engine, Version: 0.12.0.34
Driver version:  34
Monitor:         00000000
Texture memory:  1536MB

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