Forum Discussion
Hi! I'm also experiencing this problem, I have tried everything recommended above and in the thread itself and none of it works.
My specs:
Mojave (10.14.2)
iMac (21.5-inch, Late 2013)
2,7 GHz Intel Core i5
8 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB
Logitech mouse
I use mods and CC but removing them and repairing the game did not fix the problem.
I own all packs currently released, but I started noticing this problem when I bought and downloaded Luxury Party Stuff and Fitness Stuff. Along with those I downloaded Mojave to my computer (I believe I didn't have it before).
It seems that there isn't anyone currently working on this problem but I hope it gets fixed sometime in the near future!
- siobhan2377 years agoSeasoned Newcomer
I’ve been playing the Sims 4 since it came out on this computer but I only just encountered this issue about a month ago. Really appreciate all the effort that has gone into investigating this in the past but I hope people haven’t given up on trying to fix this because this is still affecting people two years on from when this was originally posted! I thought I could deal with it at the begging but it’s starting to really affect how much I play the game :/
This cursor error happens exactly like the video demonstrates and it happens with or without Mods and CC. I have the latest operating system, I’ve tried the ‘super’ repair and I’ve tried with and without Laptop Mode.
macOS Mojave
Version: 10.14.2 (18C54)
MacBook Air (13-inch, Early 2014)
Processor: 1.4 GHz Intel Core i5
Memory 4: GB 1600 MHz DDR3
Graphics: Intel HD Graphics 5000 1536 MB
What software, if any, you have installed/updated between it working properly and then not working: Not sure - When I happened the first time I didn’t take note of any changes I had made to my Mac since I thought it was just a temporary bug
Did you update your version of macOS before encountering the error? See above
Did the error appear after updating Origin or the game? See above
Which pointing device (mouse/trackpad/3rd party device) are you using? Trackpad
Which add on packs do you have installed? All expansions, Parenthood, Laundry Day
Does your monitor have a touchscreen? No
What resolution is your monitor? 13.3-inch (1440 x 900)
Are there any other programs running while the game is running? (Other than Origin): Most of the time but not always - it happens regardless
Is Origin In-Game enabled or disabled? enabled
Please attach the following file to your post - Documents\Electronic Arts\The Sims 4\Options.ini Attached
Config.log File:
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 5000
Name (database): 4th Gen Intel(r) Core processor graphics HD 5000 - Mobile Haswell - ULT GT3 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0a26, Board: 0000011b, Chipset: 0009
Driver: Intel HD Graphics 5000 OpenGL Engine, Version: 0.12.4.7
Driver version: 7
Monitor: 00000000
Texture memory: 1536MB
- SimQARobo7 years ago
EA Staff
Just to let you know, the team has not given up on this issue.
- 7 years ago
When is this going to be solved??? it's an issue from 2017.