[PARTIAL FIX] Sims 4 CAS cursor glitch
Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)
When editing a body part the cursor wi...
Forum Discussion
I’ve been playing the Sims 4 since it came out on this computer but I only just encountered this issue about a month ago. Really appreciate all the effort that has gone into investigating this in the past but I hope people haven’t given up on trying to fix this because this is still affecting people two years on from when this was originally posted! I thought I could deal with it at the begging but it’s starting to really affect how much I play the game :/
This cursor error happens exactly like the video demonstrates and it happens with or without Mods and CC. I have the latest operating system, I’ve tried the ‘super’ repair and I’ve tried with and without Laptop Mode.
macOS Mojave
Version: 10.14.2 (18C54)
MacBook Air (13-inch, Early 2014)
Processor: 1.4 GHz Intel Core i5
Memory 4: GB 1600 MHz DDR3
Graphics: Intel HD Graphics 5000 1536 MB
What software, if any, you have installed/updated between it working properly and then not working: Not sure - When I happened the first time I didn’t take note of any changes I had made to my Mac since I thought it was just a temporary bug
Did you update your version of macOS before encountering the error? See above
Did the error appear after updating Origin or the game? See above
Which pointing device (mouse/trackpad/3rd party device) are you using? Trackpad
Which add on packs do you have installed? All expansions, Parenthood, Laundry Day
Does your monitor have a touchscreen? No
What resolution is your monitor? 13.3-inch (1440 x 900)
Are there any other programs running while the game is running? (Other than Origin): Most of the time but not always - it happens regardless
Is Origin In-Game enabled or disabled? enabled
Please attach the following file to your post - Documents\Electronic Arts\The Sims 4\Options.ini Attached
Config.log File:
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 5000
Name (database): 4th Gen Intel(r) Core processor graphics HD 5000 - Mobile Haswell - ULT GT3 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0a26, Board: 0000011b, Chipset: 0009
Driver: Intel HD Graphics 5000 OpenGL Engine, Version: 0.12.4.7
Driver version: 7
Monitor: 00000000
Texture memory: 1536MB
SimQARobo
EA Staff
EA StaffJust to let you know, the team has not given up on this issue.
When is this going to be solved??? it's an issue from 2017.
It will never get solved honestly, I’m learning to live with it after 2 years.
Hello! I am having an issue exactly like this as well. Problem is, I JUST downloaded the sims 4 on this mac laptop, because I just bought it. I had the game on my PC with all of the same expansion packs and this issue was not a problem at all. I don't think any of the "hard restarts" or "redownloads" would work for me, because I JUST downloaded the game and its files. I tried every other method you suggested though aside from those. I've read this whole thread as well as a couple others, and seeing as it hasn't been resolved after so long, I'm not sure if it'll do much good posting this. Either way, I would like to try and contribute if it is--after all this time--actually getting solved. All that aside, here are my specs.
MacOS High Sierra (Version 10.13.6)
Macbook Pro (Retina, 13-inch, Early 2015)
2.7GHz Intel Core i5
8GB 1867MHz DDR3
Intel Iris Graphics 6100 1536 MB
- What software, if any, you have installed/updated between it working properly and then not working (if you have automatic updates turned on for the App Store please check when they last updated). None
- Did you update your version of macOS before encountering the error? No
- Did the error appear after updating Origin or the game? No
- Which pointing device (mouse/trackpad/3rd party device) are you using? Amazon Basics Wireless Mouse
- Which add on packs do you have installed? Seasons, Cats & Dogs, City Living, Get Together, Get To Work, Parenthood, Vampires, Laundry Day, Bowling Night, Vintage Glamour, Spooky Stuff, & Free Holiday Celebration Pack
- Does your monitor have a touchscreen? No
- What resolution is your monitor? 2560x1600
- Are there any other programs running while the game is running? (Other than Origin) No
- Is Origin In-Game enabled or disabled? I don't know how to figure that out, but whatever is the default after first downloading the game, that's what I have.
- Please attach the following file to your post - Documents\Electronic Arts\The Sims 4\Options.ini You can do this by right clicking on the file and selecting Copy. Right click on your Desktop and select Paste. Now right click on the copied file and select rename. Make sure to highlight the entire file name Options.ini, not just the Options bit. Change the whole filename to Options.txt. When the warning window pops up select Use .txt. You can then attach the .txt file to your post on here. The "Options.ini" file is not in my Sims 4 folder. I don't know if it's because it's a completely new game and I haven't messed with the options, but yeah.
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