[PARTIAL FIX] Sims 4 CAS cursor glitch
Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)
When editing a body part the cursor wi...
Forum Discussion
I've been having the issue since around January 2019. Here's all my info:
macOS Mojave Version 10.14.4
MacBook Pro (Retina, 13-inch, Early 2015)
2.9 GHz Intel Core i5
8GB 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB
What software, if any, you have installed/updated between it working properly and then not working: I do not think it was my Mac software update, as the most recent one happened after the glitch had started happening (January 22, 2019). The last time I'd played the game WITH the glitch was on the 21st. However, I did find that Origin had an update on January 15, 2019, which was right around the time the cursor glitch started in my game.
Did you update your version of macOS before encountering the error: See above answer.
Did the error appear after updating Origin or the game: See first answer.
Which pointing device (mouse/trackpad/3rd party device) are you using: Trackpad.
Which add on packs do you have installed: Cats & Dogs, City Living, Get Famous, Get To Work, Get Together, Seasons, Dine Out, Jungle Adventure, Parenthood, Spa Day, Vampires, Backyard Stuff, Kids Room Stuff, Laundry Day Stuff, Movie Hangout Stuff, Romantic Garden Stuff, Spooky Stuff, Toddler Stuff, Vintage Glamour Stuff.
Does your monitor have a touchscreen: No.
What resolution is your monitor: 1280 x 800
Are there any other programs running while the game is running: If any, just Google Chrome or Spotify.
Is Origin In-Game enabled or disabled: Enabled.
Please attach the following file to your post - Documents\Electronic Arts\The Sims 4\Options.ini: Attached.
Hoping this helps them figure out WHAT IN THE WORLD is going on and why the glitch isn't affecting everyone (though I'm pretty pessimistic at the moment considering this is an issue from 2017).
@Jobazzle and anyone else in this thread still experiencing this issue.....
Could you reset the NVRAM/PRAM on your Mac and see if that helps? https://support.apple.com/en-gb/HT204063
If it doesn't help reset the SMC too https://support.apple.com/en-gb/HT201295
Make sure you have a backup of your Mac and no external drives/keyboards etc. are plugged into your Mac. Resetting is usually safe but always back up to be on the safe side 🙂
Please report back with how you get on.
@Bluebellflora Have done the PRAM/NVRAM and SMC resets many times (for other issue not sims related) many times since this issue started, none have any effect on the sims cursor issue.
- @twmuse
It was a long shot but thanks for confirming. Having to reset so much is odd though as you shouldn't have to do it a lot. Do you think any of the other reasons you've had to do it could be related?@BluebellfloraCompletely unrelated things, The "Reset" is the standard Apple response to almost any issue. And I have gotten into the habit (since my first Macintosh 512Ke) of doing the resets after any OS upgrade, just to make sure all is cleared out for the new OS.
There is no doubt this started with High Sierra on mainly Intel GPU macs, it also happened with Photoshop (Apple almost immediately put out a patch to fix it for that), many other games and programs also had an issue with cursor behavior show up at the same time.
I have had a bug report open since October 14, 2017, with Apple, related to X-Plane 10, that this issue made unusable, Apple never has fixed it, some user eventually figured out that increasing the cursor size by a little fixed the issue in X-Plane 10, and when X-Plane 11 came out, Laminar somehow fixed it in their code, of course they would not tell any average user what they did to fix it. And sadly the cursor size increase does not work on the Sims 4.
But obviously all these cursor issues are related to something Apple changed about the Cursor behavior between Sierra and High Sierra. Sadly since it only seems to effect those that cannot afford the "Top of the line, newest, best..." macs, Apple seems to not really care.
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