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didyoucrydidyou's avatar
didyoucrydidyou
5 years ago

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

@EA_Mai Hello, thank you for supporting us

the first option (moved the sims 4 folder to desktop and tried to repair) didn't work

my game version is��� 1.62.69.1220

160 Replies

  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago

    @didyoucrydidyou and @greyhusky95 - What language have you set for the game in the Origin client? Go to "My Library", Ctrl-click (or right-click) on The Sims 4, select Game Properties,a nd select the Advanced tab. What language is set here?

    Try to select a different language. Let Origin check the install (you might notice it downloading a file or two as well). Then go back to that screen and re-select the language you prefer (and again - can you both tell me what that language is?). Let Origin check the install again and (hopefully) download another file or two.

    Does The Sims 4 now launch for you?

  • didyoucrydidyou's avatar
    didyoucrydidyou
    5 years ago
    @MaxisJoe hello, so my origin client has russian as language and sims gameplay has also Russian ( I have only 3 option in the gameplay) I tried to change the client to English American, German , espanol Spain and then re-select the language , than origin automatically reset - but I still can't open the sims 4. maybe it useful to know, that last week my client was in German and I only switched the client to Russian to make it work again and it did BUT since today even this doesn't work.

    thank you
  • greyhusky95's avatar
    greyhusky95
    5 years ago

    @MaxisJoe I think it's not a problem of language. I select italian language both in the origin client and in The Sims 4. I also tried to select english US but it doesn't work anyway.

    I've never had this problem before putting the mod in the mod folders. I cancelled the mod from the folder but the problem still remains.  

  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago

    @MaxisJoe Additionally, can anyone that has applied the update release yesterday (April 14) and is still seeing this error run these commands for me (note that this will NOT work if you have installed The Sims 4 into a non-default location):

    1. Open the Terminal program (it is in your Utilities folder inside your Applications folder)
    2. Type this (be sure to hit the Return key at the end of each line; it will be the easiest for you if you copy/paste each line, one at a time, into the Terminal program):
      cd ~/Applications/
find The\ Sims\ 4.app/ -name "*.zsh"
    3. Copy all the text you get as a result and paste it in a response here

    Thank you!

  • isabelacfi's avatar
    isabelacfi
    5 years ago

    No result comes when I type this on Terminal. Please see picture attached (maybe I did something wrong ?!)

  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @didyoucrydidyou Thanks for trying.

    Can you verify that after to set The Sims 4 language to Rusian that the PLIST files got properly updated? You can check this by:

    1. Pull down the Finder's "Go" menu and select "Library" (I'm sorry, I don't know the Russian words for this so am using English). If you do not see "Library" hold down your Option key while the menu is pulled down.
    2. Now navigate to Applications Support -> Origin -> Installer Data
    3. Open any PLIST files you find with TextEdit and verify that every "Locale" line is followed by "<key>ru_RU</key>"

    Can you also see my immediately previous post? I'd like to see the results of that Terminal command.

    Thanks!
  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @isabelacfi Ooops! I made a typo in the command. Sorry! Please do the same thing but include the trailing double-quote:

    find The\ Sims\ 4.app/ -name "*.zsh"
  • isabelacfi's avatar
    isabelacfi
    5 years ago

    Results:

    The Sims 4.app//Contents/__Installer/customcomponent/moveDLC/moveDLC.zsh
The Sims 4.app//Contents/__Installer/customcomponent/setLocale/setLocale.zsh
  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @isabelacfi Well that's good news. Now please also run this command and show me the results (copy/paste the command just like you did above):

    grep _ ~/Library/Application\ Support/Origin/Installer\ Data/*plist
  • isabelacfi's avatar
    isabelacfi
    5 years ago

    Thanks for helping. 🙂

    Results:

    in/Installer\ Data/*plist
	<string>pt_BR</string>
  • didyoucrydidyou's avatar
    didyoucrydidyou
    5 years ago
    @MaxisJoe before doing it - is it ok that my sims 4 folder is on the desktop (Mai proposed it in post before as option to try fix this problem) ? or is it irrelevant ?
  • isabelacfi's avatar
    isabelacfi
    5 years ago

    I moved the folders back to the original location before doing the command lines.

  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @greyhusky95 and @isabelacfi, thank you both for checking these things.

    Can both of you also look in that Installer Data folder folder for a file called sims4_setLocale.log.

    @isabelacfi can you please verify that The Sims 4's language is also set to Portuguese in the Origin client (go to My Library, right-click on The Sims 4, select Properties, select the Advanced tab).

    @greyhusky95 Please also verify that The Sims 4's language is set to Italian?

    Thanks
  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @didyoucrydidyou The paths in those commands are very specific. If you've moved things around then the paths will be wrong and the commands will not work.
  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @isabelacfi Can you also run this command very quickly?

    ls ~/Library/Application\ Support/Origin/Installer\ Data/
  • greyhusky95's avatar
    greyhusky95
    5 years ago
    @MaxisJoe thank you too for helping us. Yes, The Sims 4's language is set to italian. I can't find any file called sims4_setLocale.log ☹️
    Also I run your last command and this is the result:
    "ls ~/Library/Application\ Support/Origin/Installer\ Data/
    1011164.plist"
  • MaxisJoe's avatar
    MaxisJoe
    Icon for EA Staff rankEA Staff
    5 years ago
    @greyhusky95 Thank you for checking that for me.

    Can you just double check that there is no log file in there at all? Try this command to open that folder in the Finder:

    open ~/Library/Application\ Support/Origin/Installer\ Data/

    A Finder window will open that shows the contents of that folder.

    Please also run this command:

    which zsh
  • isabelacfi's avatar
    isabelacfi
    5 years ago

    Just like our friend, I cant find this file either. I tried to check every folder and its just not anywhere.

    Also, the language is correctly set to Brazilian portuguese on origin as well. I also tried (yesterday) to change origin and game languages to english and then repair the game, with no luck.

    When running the command, this is the result:

    Isabela$ ~/Library/Application\ Support/Origin/Installer\ Data/
-bash: /Users/admin/Library/Application Support/Origin/Installer Data/: is a directory
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    5 years ago
    @greyhusky95 @didyoucrydidyou and everyone else:

    If moving The Sims 4 folder following the steps from my message earlier didn't help please move it back to Documents > Electronic Arts. It was a test that obviously didn't help. Thanks for trying and letting us know!

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