Re: [FIXED] Problems playing Sims 4 on the 16" MacBook Pro

@crinrict Thank you for linking my post with this master thread! I did search search to see if the issue had been posted about before, but I must have missed this thread. I'll go back and read the previous posts. Thanks again!

@kace12345

Thanks for that update and what worked for you. Maybe it was the graphics settings and by moving the Sims 4 folder and forcing a new one the graphics were set to default. What are your Retina and Vertical Sync settings now in-game?

Also, which specific GPU does your Mac have?

@Bluebellflora Unfortunately, moving the EA folder didn't actually fix the problem.

I was able to load one lot correctly the first time after moving the folder to the desktop, but every subsequent time I ran into the same problems I was experiencing before with crashes and missing floors. I did notice that even though the EA folder is on the desktop, the game seems to create a new folder in documents when it starts up and will use that folder in documents rather than the one on the desktop. Which means, I can't save the game or import tray or save files.

Since the game starts from a brand new folder each time, the settings are set to the default ones which are Retina Display: On and Vertical Sync: Off.

My computer specs are:
OS: 10.15.4
Processor: 2.3 GHz 8-Core Intel Core i9
Memory: 16 GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB

@kace12345

Yes, that is the point of moving the folder, so a new one is generated and none of your previous content is loading 🙂 The game will always generate a new Sims 4 folder in Documents > Electronic Arts if it can't find one when you load the game.

You can move your saves into the newly created Saves folder, and your Tray files in to the new Tray folder. But be aware that if it breaks again it may be an issue with those files.

Is iCloud Drive off?

Have you tried toggling full screen and windowed modes?