Re: Help! Sims 4 won't install on mac

I am having the exact same problem, language box and all!

Hello all,

Just to gather some more info, please make sure that you have tried the steps in my 1st post in the thread. If the issue remains after those steps, please post the following info:

1. What operating system are you using?

2. Are you using Origin Beta client (Application Settings - General)? If you are not using the beta client could you please try that.

3.What firewall/antivirus are you using?

@dgfortiz Did you try all the suggestions given here ? If so, please answer @EA_Kristi's questions above.

Thank you

I just tried all the steps, AGAIN. Didn't work. I'm using the right Origin, and it's not my firewall. All things that were already cleared up when I talked to someone on the phone. I have plenty of memory room. It's downloaded but won't install. Like everyone already said..

1. What operating system are you using? MAC OS X Version 10.6.8 - Plenty of room available as well, no issues there.

2. Are you using Origin Beta client (Application Settings - General)? Not sure what the Beta Client is but it doesn't say anywhere that I am using it and I doubt that would be the case.

3.What firewall/antivirus are you using? N/A

i'm having the same problem. Everytime I try when it tells me to select a language, I can't choose one either. It's just blank.

Minimum system requirements for Sims 4 are 10.7.4 so 10.6.8 is not going to work @dgfortiz & @skodeberg

You need to make sure you are running a Mac OS that can run the game. If you are running Snow Leopard, the game will not install or work at all. You need to be running 10.7 or higher. Some people have reported graphics problems with Mountain Lion (10.8) so it is best if you are running Maverick (10.9) or Yosemite (10.10). If you have access to the App Store, you should be able to upgrade to Yosemite for free. 

I updated my mac to Lion 10.7.5 and it works!! Now i can play.

Sam exact thing is happening for me!!

thanks sooo much installing yosemite now then will my sims4 install because it downloaded fine

so if I up dated my computer do you think it would work?

I had the same problem ughhhhh )):

How do you upgrade to Lion 10.7.5?

@frohnerj

Via the App Store on your Mac. Make sure your Mac meets the other minimum requirements, not just the operating system.

okay so i apologize ahead of time if i sound like a newby (cuz i kind of am lol) but i just got a macbook and it says i'm running sierra 10.12.4. I know its the newest mac os but do i have to have something different for the sims? i haven't purchased the game yet. i've just been seeing people had problems downloading it so i was doing some research before i bought it. 

Thanks in advance

@lhenlein

Origin Access is only available for Windows.

The Sims 4 is fully compatible for Mac and is supported on compatible machines. You would need to buy the game and if you don't like it request a refund within 24 hours of first launching the game.