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Re: Sims 4 keeps crashing when accessing the Gallery

@LemonPosset

Thanks for the feedback, really appreciated ๐Ÿ™‚ what is the date modified for the EAWebKit file?

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  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora 

    The created, modified and last opened dates are all the same - 13 Sep 2019 at 17:44 on the EAWebKit.so

    [The previous version was dated 2 August, so it did update].

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @LemonPosset

    Thanks, thatโ€™s what I have too. Could you provide your Mac specs in full (CPU, GPU, RAM, OS version, model and year). Any antivirus running or ad/content blocker? Proxies, firewalls?
  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora 

    MacOS Mojave 10.14.6

    iMac (Retina 5K, 27-inch, Late 2015)

    Processor 3.3 GHz Intel Core i5

    Memory 24 GB 1867 MHz DDR3

    Graphics AMD Radeon R9 M395 2 GB

    No antivirus or ad / content blocker and normal network set up (not using a proxy).

    No problems running the game. The gallery started intermittently crashing a few months ago (usually starting working again when I repaired the game). It's been crashing every time I open it since the last game update.

    HTH! And thank you for your time.

  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora  Just wanted to say thank you for the suggestions, I will give them a go when I have time which probably won't be for a few days. Thanks!

    Also off topic, but your website is awesome! Such a great resource for mac sims 4 users. May have lost a few hours reading it. Thank you!

  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora Just to update this to say I tried starting the game in safe mode and got the following error message when I tried to start Sims 4:

    Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

    Obviously I don't usually get that message when I start the game. Tried going into the game again once I'd rebooted in normal mode (in case the safe boot had cleared anything out) - gallery still crashing the game so no change.

    Setting up a new user to play will take some faffing around as I have the game installed in username / Applications rather than the top level applications folder. I'll update again when I get a chance to try this.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @LemonPosset

    Thanks for the update. You should be able to move the app to the shared Applications folder and then tell Origin the new location in Origin settings. It is a faff I agree. It used to install to shared locations but the default is now the userโ€™s Applications. Let me know how you get on ๐Ÿ™‚
  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora 

    An update. In order to change the settings in Origin I had to make my mac account an administrator (otherwise it complained that the Applications folder was read only and said I couldn't change the settings to point there).

    Having changed my mac account, I thought I would try re-entering the game before actually moving the sims 4 app. I was able to open the gallery without the game crashing though only tried once.

    I then moved the sims 4 game file to top level Applications folder, went onto a new (admin) user and ran Origin and Sims 4. Gallery opened ok without crashing. Again I only tried it once or twice.

    I then put Sims 4 app back into username / Applications, changed Origins settings and ran again through my account (which is still an admin). I'm now having intermittent crashing (twice out of four attempts) but it isn't instant as it was before (I'm getting to browse the gallery a bit before it crashes and sometimes it is not crashing).

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @LemonPosset

    That's really informative, thank you! So after all that moving around it's working in your user account Applications folder again, where it was originally? Just want to clarify because I'll test it tomorrow on my iMac which also has it installed there.
  • LemonPosset's avatar
    LemonPosset
    Seasoned Rookie
    6 years ago

    @Bluebellflora yes thatโ€™s right itโ€™s back in my user account application folder again. Only difference is that my user account is set up as an administrator now which it wasn't before.

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