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Re: Sims 4 Won't Open Due To Corrupted Files

Idk how it would be corrupted on hers if I can still play on my computer perfectly fine. Is it possible its an issue because its Apple transferring to Windows? But then again we've done it before and it was perfectly fine. As a matter of fact, she already had MC command center on her computer and her game played perfectly fine, so idk whats causing this issue. Redownloading all of the mods again could take weeks... Lol I have 23gb of mods...

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 years ago

    @liondreamer27  Wow, that's a lot of mods.  In that case, I'd still generate a clean folder, just to establish that the game is functioning properly.  Then I think it would still be best to download MCCC again, since it originally generated the error message you saw.  Test it out in-game to make sure the new version is fine, and then you can move the rest of your mods into the new folder in batches and test them out.  Any batch that works (i.e. showing up in-game and no errors thrown) can be moved somewhere else for safekeeping while you test the others.  (While this is going on, either back up your saves or keep them somewhere else so that you don't risk corrupting them by accident.)

    I've heard that some mods have separate versions for mac and PC, although I don't know of any specific examples.  But it would be a good idea to check some of your sources to make sure the mods you already have aren't mac-only.  That could also cause error messages, or worse.

  • liondreamer27's avatar
    liondreamer27
    8 years ago

    OMG!!! So I completely wiped it clean of mods emptied the recycle bin too and totally restarted with new mods and it STILL is saying the game can't start because of the corrupted Mc Command center that doesn't even exist on the computer! What the hell.... What do I do when the game won't start because of something that doesn't exist? I didn't even download it at all so how is it there?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 years ago

    @liondreamer27  Did you specifically try running the game in a clean folder?  Because often it's not enough to just remove the problematic mods.  Specifically, drag the existing TS4 folder out of Documents and onto the desktop and then launch the game again; does it still throw the error?  If not, download a fresh copy of MCCC (make sure it's compatible with your version of the game, especially now that a new patch has been released), and then try again.  If this works, make a copy of this clean folder for safekeeping, and then you can start adding your other mods in batches to test them out.

    If the freshly downloaded version of MCCC generates more error messages, I'd highly suspect that it wasn't compatible with your patch level.  Has the game been properly updated on this computer?  I don't know how reliable TS4 updates are, but if a patch was improperly installed, that could account for the incompatibility of the game and MCCC.  I'm not the expert on this sort of thing, but if repairing the game through Origin didn't help, this would be the point where I'd contemplate a complete uninstall and reinstall of TS4.

    If a completely clean folder throws errors before you even put anything in it, I would wonder if the installation itself was broken.  Again, if repairing the game didn't work, that would be a reason to completely uninstall and reinstall the game.

    If you do end up cleaning house, you might as well uninstall and reinstall Origin as well.

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    By the way, it's probably a good idea to generate a new clean folder whenever you're trying another troubleshooting step.  That way, you're not keeping the possibly borked results of a different process.

    One last thing that occurred to me:  Be sure when you download something, your computer is really using a fresh download and not just reaching into the downloads folder for an existing file.  You can empty the downloads folder each time you try something, just to make sure.

  • liondreamer27's avatar
    liondreamer27
    8 years ago

    I have. I feel like I've done everything and I'm lost at what to try now... I'm just about to give up. I've updated the game through origin, still same issue. I've repaired the game through origin, still same issue. I completely wiped the game from the computer and completely took every single mod and deleted it, then reinstalled the brand new version MCCC but didn't put it on the computer to see if that was the problem, then reinstalled the sims, and once I enabled the mods EXCEPT MCCC that wasn't even put on, the same error still shows up. I know its not the other mods folders too because I've taken them out one by one to see if it was something else but all it keeps showing me is the error message for the corrupted MCCC that doesn't exist at all on the computer from being completely wiped clean. I don't know what to do anymore I'm just about ready to give up on her computer at this point.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 years ago

    @liondreamer27  Since your sister's computer is a PC, you might try asking over in the PC section.  You've established that the issue is unrelated to your mac, so there's no reason for the people over there to direct you back here.  The PC experts will probably have better advice than I can offer, as what I know is limited to the basics of troubleshooting.  You could create a new post explaining the problem (a screenshot of the error would be helpful) and the troubleshooting steps you've taken.  Or if you prefer, you could tag Bluebellflora and ask her to split off your posts here into a new topic, which could then be moved to the PC section.

    https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

  • tysm!!!! GIRLY I BEEN TRYING TO FIX THIS FOR A MONTHHHHHHH!!!! AHHHHHHHHHHHHH LUV UUUU

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