Forum Discussion

4 Replies

  • Otherian27's avatar
    Otherian27
    9 years ago
    I tried the repair game option and it goes to verify game files then five minutes later it say that there is an error. Please Help!
  • Anonymous's avatar
    Anonymous
    7 years ago

    i tried what was suggested and it still isnt working.....what else can i try?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 years ago

    @OhhliviaN94  When you did the "super repair" (moving the app to the trash and redownloading), did TS4 download again?  And what OS are you running?  There are a couple of issues related to operating systems that have surfaced recently.

    The other easy troubleshooting steps are running the Origin reset tool for macs and disabling Origin in-game, and then trying again.  This can help with both download and launch issues.

    https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

    If that doesn't work, try pulling your entire TS4 game folder out of Documents and onto your desktop.  When you launch the game again, a clean folder will spawn with no contant.  If you can play a new game in this folder, you can start moving your saves and other content into it from your existing game folder.