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Re: The Sims 4 bouncing and not loading. Followed other fixes to no avail

@b3fdee08bfe60c09 

Forget Legacy, it's obsolete and irrelevant now. Your user data is most likely incompatible with the current version of the game if you haven't played for years. Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

Does it still happen with none of your current user data in the new Sims 4 folder?

2 Replies

  • It worked! - also figured out why the first time I followed your amazing directions that it was not working.

    Turns out the Mods, Saves, etc. folders were't existing in the Apps folder. They somehow landed in my Documents folder.

    So I went Documents -> Electronic Arts -> The Sims 4

    Renamed "The Sims 4" folder to a random "TEST The Sims 4" for the sake of changing it to something else.

    It auto generated a new folder upon opening (just like you said) and WORKED!

    Thank you so much!

    I am definitely more excited than I should be that the game is working again lol.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 months ago
    @b3fdee08bfe60c09

    Great 🙂 Your user data folder (The Sims 4 folder containing mods, saves etc) is always created in Documents > Electronic Arts, never in the Applications folder unless it was moved there. In which case the game will just create a new one in Documents > Electronic Arts.

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