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eilisomg's avatar
eilisomg
7 years ago
Solved

Saved game disappeared after update

1) I last played my saved Sims4 game in Jan 2019.  2) Updated Origin (I think) around March 2019. 3) After update, my saved game had completely disappeared. No trace of it on the app. Now, when I l...
mac
  • Bluebellflora's avatar
    Bluebellflora
    7 years ago
    @eilisomg

    The problem is the location of your Electronic Arts folder. Take it out of ‘misc’ and put it directly in the Documents folder.
Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago
@eilisomg

The problem is the location of your Electronic Arts folder. Take it out of ‘misc’ and put it directly in the Documents folder.
eilisomg's avatar
eilisomg
7 years ago

omg it worked!! Thank you so much!

Why did that work?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @eilisomg

    Because that is the file path where the game looks for your data when it launches, Documents > Electronic Arts > The Sims 4. If it's not in that exact location it will just create a new Electronic Arts folder and Sims 4 folder 🙂
    • barborabikkyova's avatar
      barborabikkyova
      6 years ago

      I'm here because of the same problem. After the actualization my saved game disappeared and yes I have the folder in Documents and no it's not on iCloud Drive. What can I do! All the playing is completely lost! I'm freaked out

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago

        @barborabikkyova 

        Please could you click on your saves folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of your saves folder here.

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