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aschalck's avatar
aschalck
6 years ago

Sims 4- unable to select save file before game crashes (after june 4 update)

On June 5th I updated my game and downloaded Eco Lifestyle, and was able to play the game with little to no issues (just a bit of lag), however after saving and exiting the game I have been unable to...
mac
aschalck's avatar
aschalck
6 years ago

Sure! After doing a little more research I tried moving my whole sims 4 folder to my desktop and slowly started moving saves back into my game, but unfortunately the one save I opened and used after the update seems to be causing the problem. I think this is the last crash report from having only that one save in my game:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>3991a1649bc580235edfbb34</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-06-09 16:40:15</createtime><buildsignature>Local.Unknown.Unknown.1.63.134.1220-1.200.000.452.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf053c0</categoryid><stack> 0xf053c0 0x2b3a</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 58.57<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />Origin Version: 10,5,71,40931<br />Modded: False<br />SystemInfo: Mac OS X Version 10.12.6 (Build 16G2136) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x1088f4000,'The Sims 4' 0x7fff97621000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>

Thanks for your help!!

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@aschalck @Qudy2011

I've merged your posts as you both have the same error, 0xf053c0. I don't know what this specific error is related to but please could you both attach your Config.log files here? You can find them in your Sims 4 folder.

You're both running different versions of macOS but both have lower Intel chips (Intel HD 4000 and Intel HD 6000). You've probably already supplied it but which model Macs do you have?
  • Qudy2011's avatar
    Qudy2011
    6 years ago

    @Bluebellflora It was tested on two different apple clients.
    1. MacBook Pro (13-inch, mid 2012 - 2.5GHz i5 - 8GB memory - Intel HD graphics 4000 - 250GB SSD - macOS Mojave 10.14.6)
    2. iMac (21.5-inch, late 2012 - 2.7GHz i5 - 8GB memory - NVIDIA Geforce GT 640M - 240GB SSD - macOS Mojave 10.14.6)

    Game crashes on both systems with the same (latest)save file.

    I shared the config file from macbookpro + imac
    Config.log from macbookpro and imac 

  • aschalck's avatar
    aschalck
    6 years ago

    I've attached my Config.log and below is info on my mac:

     

    MacBook Air (13-inch, 2017)

    1.8 GHz Intel Core i5

    8 GB 1600 MHz DDR3

    Intel HD Graphics 6000 1536 MB

     

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @aschalck

      Thanks! Can you also attach the lastCrash file from your Sims 4 folder too?

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