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cnunez2804's avatar
cnunez2804
5 years ago
Solved

Sims 4 Crashes Even After Crash Patch Update (Mac)

My game still crashes even after the update patch. Yes, I’ve tried repairing it through origin (multiple times), shutting down origin, clearing the necessary cache, restarting my computer, uninstalli...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago
    @cnunez2804

    Thanks got it. I managed to load the game up fine and the household in the University town. They were all wearing the orange underwear because I don't have any of the CAS items you have. Please try the save in a completely new clean Sims 4 folder and see if it loads 🙂
cnunez2804's avatar
cnunez2804
5 years ago

Hi @BearHugs1911,

To make a new clean The Sims 4 Folder: First access your Electronic Arts folder --> click on The Sims 4 folder --> then find your saves folder and move it out of the The Sims 4 folder somewhere safe where you can access it later. And if you have a mods folder, do the same (just place the folders in your desktop screen).

Then go back to the Electronic Arts folder and move The Sims 4 folder out. I would also place it in your desktop screen for now. 

You should have no The Sims 4 folder in your Electronic Arts folder now. 

Then, go to Origin and start the game. It should go past the Plumbob loading screen now. If it does, then move your saves and mods folder back into the new clean The Sims 4 Folder. Let me know if it works!

BearHugs2011's avatar
BearHugs2011
5 years ago

Hi,

I wanted to thank you for your help. I moved my save folder to my desktop, then the sims 4 folder. I started a new game and it worked just fine. When I put my saves back in, the game went back to crashing. My game would load, however, if I went to have my sims travel to another lot, the plumbob loading screen would come up and then it would crash out of the game. I have no idea at this point what to do. I don't use CC or Mods. The gallery works just fine. It only happens with the loading screen when my sims travel to a different lot. It's quite frustrating since I haven't had any crashing issues like this, even after I added Snowy Escape and had the patch update. I have all packs except the star wars one. I am wondering if my save folder is the issue however, since when I did what you asked, the game, even though it started as it was new, ran just fine. I lost all of the items in my library now as a result. My computer has always ran just fine so this is confusing. I do however appreciate your help in this matter. 

* I wanted to add, I disabled my internet and it seems to be working ok while offline, so far. Do you think it could be the Origin update that is causing this?

* ok never mind, it crashed again.

  • BearHugs2011's avatar
    BearHugs2011
    5 years ago

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>14b868509a9e570c5fd19258</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-12-10 03:20:57</createtime><buildsignature>Local.Unknown.Unknown.1.69.57.1220-1.200.000.480.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1fbea2</categoryid><stack> 0x1fbea2 0x11a3ed 0xa51f3 0xa1b2a 0xa6055 0x119eb6 0xa51f3 0xa1b47 0xa6055 0x119eb6 0xa51f3 0xa1b2a 0x11a3ed 0xa51f3 0xa1b2a 0x11a3ed 0xa51f3 0xa1b2a 0x11a3ed 0xa51f3 0xa1b2a 0xa6055 0x119eb6 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 448.43<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,89,45622<br />Modded: False<br />SystemInfo: Mac OS X Version 10.14.6 (Build 18G6032) GPU: Radeon Pro 570 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib' 0x133070000,'libpython370.dylib</contextdata></report>

    I have had several crashes after this. I repaired origin, the game too and still crashing. Any idea why my library has been deleted and how I may get it restored? Thanks, in advance

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