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Milleskov's avatar
Milleskov
6 years ago
Solved

Sims 4 doesn't save on mac

I finally got Sims 4 to work on my Mac, but even though I'm saving my games, it's gone the next time I open Sims 4. This is what I do, step by step: 1. Make a household. 2. Saving the game 3. Exi...
mac
  • dzm06's avatar
    dzm06
    6 years ago
    @Milleskov Bummer. In your Documents folder do you see an "Electronic Arts" folder? What happens if you:

    1. Make sure The Sims 4 is not running
    2. Move/rename the "Electronic Arts" folder ("Electronic Arts_bkp" is a good option)
    3. Launch The Sims 4. Verify that it creates a new Electronic Arts folder, and that that folder then contains a "The Sims 4" folder and there are lots of files within it
    4. See if saving actually works

    ?
dzm06's avatar
dzm06
6 years ago
When you launch the Sims and get to the main menu, what number is at the bottom of the screen (white text against blue background)?

Also - when you first launched the Sims you would have been prompted to allow access to the Documents directory. Did you accidentally reject this request, or do you not recall getting prompted at all?
Milleskov's avatar
Milleskov
6 years ago

It says version 1.56.55.1220.

I can't imagine that I didn't allow access, but how do I check? Just in case..

  • dzm06's avatar
    dzm06
    6 years ago
    @Milleskov Go to System Preferences -> Privacy & Security -> Privacy. In the list on the left of the panel (starts with "Location Services") scroll down until you see "Files and Folders". Select that, and then on the list on the right scroll down until you see The Sims 4. Make sure the "Documents Folder" has a check box next to it. The Sims 4 keeps it saves, etc in the Documents folder and needs to have access to work.
    • Milleskov's avatar
      Milleskov
      6 years ago

      I found it and it has a check box, so that's not it ☹️

      • dzm06's avatar
        dzm06
        6 years ago
        @Milleskov Bummer. In your Documents folder do you see an "Electronic Arts" folder? What happens if you:

        1. Make sure The Sims 4 is not running
        2. Move/rename the "Electronic Arts" folder ("Electronic Arts_bkp" is a good option)
        3. Launch The Sims 4. Verify that it creates a new Electronic Arts folder, and that that folder then contains a "The Sims 4" folder and there are lots of files within it
        4. See if saving actually works

        ?
    • hollyyhennessy's avatar
      hollyyhennessy
      6 years ago
      @dzm06 sims 4 doesn't show up in my files and folders only origin?

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