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Frostysam2003's avatar
Frostysam2003
6 years ago
Solved

sims 4 Graphics card unrecognised after macOS Catalina update.

I have recently updated my MacBook Pro to the macOS Catalina update where it says my graphics card isn't recognised. The game is laggy and slow, all of my saves are gone however I'm not too bothered ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    @Jezfuji 

    1. Open the GraphicsCards.sgr file using TextEdit (Right click/CTRL and click on the game in your Applications folder, select Show Package Contents then open the Contents folder). The first long list of GPUs will be ATI/AMD then NVIDIA. Scroll down until you get to the Intel section  
      vendor "Intel" 0x8086
    2. Scroll down a bit further until you see the following section:
      card 0x1606 "Intel Broadwell HD Graphics M ULT GT1" $cardLevelMedium $resolutionMedium
      card 0x1626 "Intel (R) Iris Graphics 6000" $cardLevelMedium $resolutionMedium
      card 0x162B "Intel (R) Iris Graphics 6100" $cardLevelMedium $resolutionMedium
      card 0x1622 "Intel (R) Iris Graphics 6200" $cardLevelMedium $resolutionMedium
      card 0x1927 "Intel (R) HD 550" $cardLevelMedium $resolutionMedium
      card 0x1926 "Intel (R) HD 540" $cardLevelMedium $resolutionMedium
      card 0x1912 "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
      card 0x191B "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
      card 0x1916 "Intel (R) HD 520" $cardLevelMedium $resolutionMedium
      card 0x191E "Intel (R) HD 515" $cardLevelMedium $resolutionMedium
      card 0x1906 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
      card 0x1902 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
      card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
      card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
    3. Create a new line below the  one for the 640 and enter the following:  
      card 0x3ea6 "Intel (R) Iris Graphics 645" $cardLevelMedium $resolutionMedium
    4. Close the file, saving if prompted or it doesn't autosave.

    Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

    You should also see this thread on the current issues with Catalina - https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/td-p/8291917

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@Jezfuji 

  1. Open the GraphicsCards.sgr file using TextEdit (Right click/CTRL and click on the game in your Applications folder, select Show Package Contents then open the Contents folder). The first long list of GPUs will be ATI/AMD then NVIDIA. Scroll down until you get to the Intel section  
    vendor "Intel" 0x8086
  2. Scroll down a bit further until you see the following section:
    card 0x1606 "Intel Broadwell HD Graphics M ULT GT1" $cardLevelMedium $resolutionMedium
    card 0x1626 "Intel (R) Iris Graphics 6000" $cardLevelMedium $resolutionMedium
    card 0x162B "Intel (R) Iris Graphics 6100" $cardLevelMedium $resolutionMedium
    card 0x1622 "Intel (R) Iris Graphics 6200" $cardLevelMedium $resolutionMedium
    card 0x1927 "Intel (R) HD 550" $cardLevelMedium $resolutionMedium
    card 0x1926 "Intel (R) HD 540" $cardLevelMedium $resolutionMedium
    card 0x1912 "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
    card 0x191B "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
    card 0x1916 "Intel (R) HD 520" $cardLevelMedium $resolutionMedium
    card 0x191E "Intel (R) HD 515" $cardLevelMedium $resolutionMedium
    card 0x1906 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
    card 0x1902 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
    card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
    card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
  3. Create a new line below the  one for the 640 and enter the following:  
    card 0x3ea6 "Intel (R) Iris Graphics 645" $cardLevelMedium $resolutionMedium
  4. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

You should also see this thread on the current issues with Catalina - https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/td-p/8291917

Jezfuji's avatar
Jezfuji
6 years ago

Hi my game is again saying the my video card is not recognized on the sims 4

my Mac runs on Catalina 10.15 (19A602)

Processor 1.4 GHZ Quad Core Intel Core i5

Graphics Intel Iris Plus Graphics 645 1536 MB

[Removed personal information - CM]

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Jezfuji

    The update on the 23rd may have reset the GraphicsCards.sgr file. Have you checked to see if your edits are still there? Has the Config.log file reverted back to Found:0, Matched:1?

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