Sims 4 keeps crashing when accessing the Gallery

This issue is also happening to me after this most recent patch. I owe a Mac Pro and every time I try to load the gallery it crashes and asks to restart. Little bummed since I was really looking forw...

mac

SimQARobo
6 years ago
Marking as Solution visibility purposes only - EA_Lanna

Hello again.

I should have mentioned this earlier, but while the team looks into this issue, a possible workaround might be to use the website version of the Gallery: https://www.ea.com/games/the-sims/the-sims-4/pc/gallery

It has many of the features available in the in-game Gallery.

(Note: If you download something from the website Gallery while the game is running, you may need to restart your game to download the item onto the game.)

Edit - if your avatar in Origin looks like this:

Change it by hovering over your avatar in Origin and choosing EA Account and Billing and choose a picture for your profile. (Bluebellflora)

Sarah858585

5 years ago

I can't connect to the sims 4 gallery - it keeps saying I'm offline. I've tried to delete and reinstall my UI cheats and MCCC but it hasn't worked?

rencattra
5 years ago
I'm also having this problem! I've repaired the game, restarted my internet, restarted the computer, etc. etc. and still not able to connect to the gallery.
blissnirvana
New Traveler
5 years ago
Okay, so I've posted on this forum two different times now and with no one here to really respond or give me answers to the latest problems I've been having with my game since April. I am not sure if it's the new patches doing this, but my game hasn't been able to work and I haven't been using it because of that. I currently have the packs of: Discover University, Seasons, Cats & Dogs, City Living, Get Together, Get to Work, Strangerville, Parenthood, Dine Out, Laundry Day, and Backyard Stuff. And my current game version is 1.63.136.1210. My first issue is how my gallery doesn't work anymore, I will click on it only for it to crash out of the game and it happens every time, no matter how many times I've checked the internet, repaired, and even changed the online option in the game options section. I never saved my sims or the lots I made into the gallery, and I now realize how much of a big mistake that was. My second issue is now my lots are missing, there are some in Windenburg that will appear for some families but that's about it. There is no houses for my other families, and all the pre-made lots that the game has like the San Myshuno apartment buildings are gone. My sims are okay and they act the same, the thing is I saved the game in this state since I just continued to work with one family every time I played the game, and I know you said not to save it in the state it's in so now I don't know what to do. I do have mods, cc, but I did remove those folders and see if there was a difference and there was none. The only mod I get errors from sometimes is from the MC Command Center and their last exception error messages but it never affected my game so I never paid attention to it, I don't know if it's causing it but I doubt it since I remove that folder too. I hope someone can PLEASE help me with this since I do enjoy this game a lot, and it's so frustrating to me to spend so much money on this game for it not to work.
- Bluebellflora
  Hero+
  5 years ago
  @blissnirvana
  
  Yes, the reason you haven't had any responses is because the issue is well known and there is this 24 page thread on the issue, plus multiple other threads on it. I'm not really sure what you hope someone can do to help you when you can see that multiple people are experiencing it?
  
  Yesterday's patch hopefully fixed this. Update your game to 1.65.70. Also move your whole Mods folder to the desktop, trash the localthumbcache.package file then load the game and see if it works.
  - blissnirvana
    New Traveler
    5 years ago
    Okay first off, no need to be rude. Maybe it's not your intention to come off that way but it's coming off to me that way with your tone so stop? This is a help forum, and if you're here to help others with their game issues that includes being respectful when people ask for help, no matter if they ask more than once. Second, I didn't know other people were experiencing the same issue, I've looked on this forum and haven't seen the thread you're talking about so yeah I didn't know other people were experiencing the same thing, which is why I was so frustrated 🙂 but yes I will try to update my patch and see if this issue gets fixed.