same thing happened, unfortunately. it created another new folder and version of itself and launched that one. it didn't have a single one of my saves, either. got same message as top post. sorry to keep bothering you with this.
It's fine 🙂
Let's check which exact Mac you have. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
my mac's specs
macOS sierra
version 10.12.6***
imac (21.5-inch, mid 2011)
processor 2.5 GHz intel core i5
memory 4 GB 1333 MHz DDR3
startup disk macintosh HD
graphics AMD radeon HD 6750M 512 MB
***my family have been unable to update sierra, we won't get into that but it crashes our mac for a while every time we try
and the other part oops
are you attempting to play the normal version of the game or the legacy edition? legacy
are you running any antivirus? SOPHOS
have you tried to repair the game in origin? right click on the game in my games and select repair game. no oops. will do that and add to this thread
do you use CC/mods? if so, have you tried removing them and seeing if that fixes your problem? yes and yes. it did not fix the problem.
