Sims 4 Mac Won't Start

I downloaded the Sims 4 from Origin, have it installed, but every time I try to launch the game it crashes. I've restarted Origin, my computer, etc etc and nothing works. Does anyone know how to fix ...

mac

AwesomestChosen

7 years ago

Hi, I was wondering if you could help me in fixing my Sims 4? It won't show up in my game library in Origin and says I need to enter a product code, however, I never actually bought the game, I purchased it when it was free on Origin. Within this, I've included information about my mac, and I've already cleared the cache on origin, restarted it, uninstalled and reinstalled, as well as restarted my computer and nothing has seemed to help.