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alajahxx's avatar
alajahxx
3 years ago
Solved

Sims wont download on external hard drive!

Okay, so I'm playing on a Macbook Air 2020 (macOS Monterey). I use this laptop for schooling so I purchased an external hard drive because there is minimal storage available. When I first attempted to download Sims 4 (I also want to download Sims 3 on the same hard drive) everything worked perfectly for a day or two but it kept prompting me to update the game. When I decided to update the game origin kept saying there was no storage on my hard drive and to choose another . The hard drive I purchased is UnionSine in 1TB and I still have 966GBs left. I deleted the game from my hard drive to try again but it continues to say no storage available please help! 

mac
  • Bluebellflora's avatar
    Bluebellflora
    3 years ago
    @alajahxx

    It looks like there may be a mounting problem with your drive as the OS has added a 1 to the mount point. You can see this in the Disk Utility screenshot. It can be caused by not properly ejecting the drive or having two drives with the same name plugged in, similar to files of the same name populating in the same Finder location.

    Try the suggestion in my previous post and make sure you unplug all peripheral devices before restarting your Mac.

7 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @alajahxx

    You need to open Origin, go to Origin > Preferences > Installs & Saves and change the game library location to the external drive.
  • alajahxx's avatar
    alajahxx
    3 years ago
    @Bluebellflora Yes thats what I did, I even followed your video but it continues to say theres not enough storage when I have a 1TB.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @alajahxx

    I haven’t made a video for storing the game on an external drive, only for creating the symlink for the Sims 4 folder 🙂

    Can you post a screenshot showing the game library location in Origin and a screenshot of the error message?

    Empty the trash, unplug the drive, restart your Mac then try again.
  • alajahxx's avatar
    alajahxx
    3 years ago

    It was GraceSimsDaily video i followed, sorry about the confusion. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @alajahxx

    It looks like there may be a mounting problem with your drive as the OS has added a 1 to the mount point. You can see this in the Disk Utility screenshot. It can be caused by not properly ejecting the drive or having two drives with the same name plugged in, similar to files of the same name populating in the same Finder location.

    Try the suggestion in my previous post and make sure you unplug all peripheral devices before restarting your Mac.
  • alajahxx's avatar
    alajahxx
    3 years ago

    Ejecting the disk may be be the problem. However, your solution worked, but this pops up whenever i try to open the game (on both sims 4 and 3). Also when I attempt to download my expansion packs it says the same thing about not having any storage. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @alajahxx 

    Ok. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

    How much internal storage is available on your Mac?

    At some point have you reformatted the drive and given it the same name it previously had? 

    Have you created the symlink to store the Sims 4 folder on the external drive too or just moved the game installation to the external? If you have attempted to create the symlink, was it successful?

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